I have installed on my laptop the full norton protection package and Spyware Begone I have now a virus which is small black betels eating the screen I have run my Norton Ante virus can you help me get rid of it
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You will have to try booting from your Operating System CD and "Repair Windows." Once you get the computer up and running, you should boot into Safe Mode and install "SUPER AntiSpyware," "AVAST Home Free" and Spyware Blaster (links below). These will have to be downloaded from another computer because you will not have access to internet while in Safe Mode. After installing all three, reboot the computer, booting into Safe Mode once again, and run the three programs.
AVAST Home Free (Full Anti-Virus Protection) http://www.avast.com/free-antivirus-download
SUPER AntiSpyware (spyware prevention) http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
I remove viruses for a living and I wanted to share the ways that I remove and protect a PC from future infections.
I have learned that 95% of all computers have some form of anti-virus or anti-spyware preinstalled on the hard drive. 100% of the time it is trial subscription. Which means it will only last 30-60 days. If you do not renew your subscription your PC will eventually become infected.
Here is my plan of action. 1. Go to the control panel and chose software programs. This will show you what is installed. Look for Norton Anti-Virus or Live Update. Norton is the most common installed piece of software that I run into, so let's focus on Norton. If Norton Anti-Virus is not removed completely it will slow down your computer. It will cause your computer to become infected. It will cause blue screens. Believe me I know and I have cleaned hundreds of PCs'. 2. In order to completely remove Norton off your PC. You need click here. This will take you to the Norton uninstall utility page. Pick the version that you have and run it. Reboot your PC. Make sure Norton is removed by checking into the control panel and then go to program icon. This will bring up a list of programs that currently are installed on your PC. Make sure Norton or Live Update is not present. If it is highlight it and click on remove. 3. Now you need to download Malwarebytes, click here. This is a FREE tool that will remove almost any infections that are out there and may be out there. I only use the FREE version and it has created a lot of business for me. Run it and make sure you update it. Then do a scan. A quick scan works most of the time. If any infections are found, just remove and reboot your PC. You should be virus free. If this does not work boot to safe mode and run Malwarebytes again. Your PC should be clean. 4. Now you need good Anti-Virus. I recommend Avast. Again the Free Home version works for me. If you really need the protection go for the Pro version. Click here for a Free home version of Avast. Install, register and reboot. Your PC is clean and you are now protected.
Check out my short video for more info. Click Enjoy R. Walker Sr.
this sounds like a classic case of spyware in your computer. you need to install an anti virus spyware package, e.g. norton antivirus. once installed run an anti virus scan and spyware scan it should solve your problem.
Do not renew your subscription. I am guessing it is Norton(Symantec) or McAfee, unfortunately both of these once reputable anitivirus applications have become loaded with a lot of intrusive software that eats up system resources and slows your computer down.
Use a free antivirus application like AVG, Avast or NOD32. These free applications are just as good if not better to be honest, than either Norton or McAfee.
Here is a link to download the free version of AVG 8.0. http://www.download.com/1770-2001_4-0.html?searchtype=downloads&query=avg%208.0%20free&tag=srch
I am the securities moderator on another forum and AVG is by far the most popular antivirus package.
In my experience Norton can become flakey at times. Make sure your subscription to norton has not expired. Otherwise try un-installing norton and re-installing it. Part of it may have become corrupted.
That blue screen sounds like a trick to me. Many viruses and spywares or the websites that distribute them make beleive that they are causing viruses then provide links to fake antivirus and spyware removal programs that actually make your system worst.
Use the Norton to purchased to do a full deep scan of your system. I also like to supplement my Norton by running the free scan at housecall.trendmicro.com when I suspect there might be a problem on my machine that Norton can't fix.