Question about Insignia Pilot MP3 Player

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Servicing Insignia Pilot Mp3 Player from Overseas...

I was wondering if there was any way I could get this serviced by mailing it in from overseas? It was a gift to me from my father for christmas while I am over here in Iraq and for some reason it has suffered some sort of hardware failure and will not work. Is there an address I can send it to for repairs?

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Hello Kelhund,

If you purchased a Best Buy™ Performance Service Plan (PSP) for your Insignia® Pilot MP3 player, then the unit has international coverage automatically and a local service center may be available to you. To speak with someone in our International PSP department call the U.S. number (406) 455-8084. They can instruct you how to get service.

If there is no Service Plan on the MP3 player the unit will have to be serviced through a U.S. Best Buy store. Our stores and servcie centers are simply not set up to handle repairs by mail, so you would need to ship the unit to a friend or relative in the states and they would need to take the unit in with a copy of the receipt for warranty verification purposes.

Hope this helps. Best regards!
Ken
Go Ahead. Use Us.

Posted on May 12, 2008

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That should work.. but if it still tries to recognize it as an eHome device, then in device manager right click on ehome and click 'update driver' and point it to the microsoft drivers you downloaded.

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1 Answer

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Hello Metalhead92,

I am sorry to hear about your Insignia® Pilot MP3 player's cracked screen. Unfortunately cracked screens are considered to be physical damage and are not covered by the manufacturer's limited warranty nor by any Best Buy™ performance service plan or product replacement plans.

The MP3 player may still be serviceable but you would have to pay for the cost of repair. Your local Best Buy store can help you by sending the unit out for an estimate. However, my experience with these kinds of repairs is that they can often come close or exceed the cost of a comparable replacement item. It may make more economic sense to simply purchase a new MP3 player.

Best Regards,
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1 Answer

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While LCD screens from MP3 players can sometimes be replaced, repairs may often prove to be cost-inefficient when compared to buying a new product. This could be due to any number of reasons, but may often be the result of a lack of replacement parts.

If you would like to get a better idea of what can be done to repair your MP3 player, you may wish to first contact Insignia® directly. An Insignia® technical support representative should be able to provide you with the pricing and availability of replacement LCD screens, but please keep in mind that the part may only be available as part of a larger assembly.

Alternatively, you can always check with your local electronic repair facility to see if they are able to service MP3 players. Some companies may have access to third-party/aftermarket parts for your model, or even provide a mail-in service program for your area.

If you are not sure where to look for assistance, remember that you can always check your local Yellow Pages for more information under "audio-visual repair."

Hope this helps you out.

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