Question about Sony Cyber-shot DSC-W190 Digital Camera

1 Answer

I have a sony cyber-shot, a black one and i dropped it while it was recording and the lense stayed out, and it stayed a little slanted. Then the screen says to turn off the camera and turn on again, so then i did but nothing changes. Is this repairable ? Thanks, Brenda

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,831 Answers

Hello Brenda

The problem is that the lens has become stuck in the barrel after dropping it. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful.

Regards
Andrea

Posted on Sep 03, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Sir/Mam, I had purchase Sony


Has it been dropped? I had a cabera that was dropped and the lense would not go all the way back in which caused the lense covers to not close.

Oct 22, 2013 | Sony Cyber-Shot DSC-W570 Digital Camera

1 Answer

My sony camera displays Turn camera off and on again


I had exactly the same problem with my Sony Cyber_Shot. Here is what I did and the problem was fixed. While I turned the camera off, I pressed down the lense very softly (some up and down motion). After a couple of times, the lense retracted almost completely. Then I pressed a little harder until the lense retracted 100% as normal times. I turned it on everything was back to normal. If the lense does not have mechanical problem, you should be able to do what I did.
If there is no mechanical problem, most likly some dirt got on the sides of the lense while it was open. Try keep it very clean always.

Good luck;

Jun 09, 2009 | Sony Cyber-shot DSC-W35 Digital Camera

1 Answer

Camera will shut off then the shutter will close


Yes it could. It is possible a small dirt get on the side of the lense and it prevents the lense to close all the way in. Clean it up and while turning the camera off, push the lense in. Not too hard. You might have to repeat the step a few times. Do not drop your camera, if you did make sure you clean the sides of the popped off lense. If they did not help, some mechanical part of the lense is shifted or broken.

Good Luck

Jun 08, 2009 | Sony Cyber-shot DSC-S700 Digital Camera

1 Answer

Sony cyber shot dsc-n2


There could be two things causing this problem.

1- some dirt somehow got on the outside of side of the lense. So the lense could not fully retract or open out. As a result you can take any picture. If the lense comes out even a little bit, try to pull it out NOT too hard a few times. If it does not retract, turn the camera off and push the lense in (up and down) NOT too hard foe a few times. If the camera opened up 100% or retracted 100%, your camera should be back to normal.

2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inpect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on and your camera would be back to normal.

Good luck!!!!!!

May 14, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

Sony Cyber-shot w120 digital camera won't pop lense out


Hi,

Your zoomunit is defective. Rotronica has replacements for this camera.
Or contact your Sony repaircenter.

Regards,

Rob NL

Apr 06, 2009 | Sony Cyber-shot DSC-W120 Digital Camera

1 Answer

Zoom lense 'Slanted'


The parts (gears) are manufactured in plastics so once damaged it is very difficult to rebuild. Sony does not sell gears but complete lens assy. so best way is to find out what Sony charges for the repair. At www.camerarepairjapan.com the rebuilt of zoom repair was around $120 with 3 months warranty. Good luck. James

Mar 26, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

Lens won't in on camera and makes clicking sound.


When you dropped your camera, some dirt got on the outside of the lense or some mechanical part of the lense broke or dislocated. If some of the mechnical part of the lense is damaged, you need to open up the lense from the camera and inspect the parts. Look for loose parts, then clean it and put it back.
I had the same problem with my sony Cyber-shop, but it was not dropped. somehow one or more small piece of dirt got on the outside of the lense. Here is what I did and the problem was fixed for good.
While turning the camera off, I pressed on the lense (up and down motion) softly. After a few times, the lense retracted 95% of the normal retracted position. I then, pressed the lense a little harder in untill it was fully retracted. It has been working okay since then.

You should always keep the outside of the lense clean and do not drop it.

Good luck

Oct 11, 2008 | Sony Cyber-Shot DSC-P32 Digital Camera

1 Answer

Sony Cyber-shot DSC-W55 7.2 Mega Pixels


I think, Back Light of LCD in your camera is bad/ defective. You should contact nearest Sony repair facility for proper repair.

Jun 21, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Sony's Cyber-shot DSC-W30 Lens part


yeah young sisters are dangerous , well unfortunately she hit or dropped the camera , so the lense wont come out.one you can LIGHTLY TAP THE LENSE WHEN OUT or go to the sony repair center and it will cost you around $200

May 28, 2007 | Sony Cyber-shot DSC-W70 Digital Camera

Not finding what you are looking for?
Sony Cyber-shot DSC-W190 Digital Camera Logo

72 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

kakima

Level 3 Expert

102366 Answers

james laughton
james laughton

Level 3 Expert

2002 Answers

JonSnell Electronic
JonSnell Electronic

Level 3 Expert

20118 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...