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If it freezes up during using an app, then you are using to much memory. Also, you can hard reboot it. Download the free app called iPhone tricks and tips. It shows you how to get around things like that. Things that are not in the manual.
No is Not a Hardware Problem. Just Upgrade your Firmware using Sony Erricsson Update Service for easy ways. just download and install Sony Erricsson Update Service,Connect your phone to Computer using data cable,and Sony Erricsson Update Service will found and upgrade your phone firmware automaticly. you can try download Sony Erricsson Update Service from HERE. and you can found The Tutorial for using Sony Erricsson Update service in HERE
very easy and accurate solution for this .. u just need to download
nokia software updater from nokia website ..install it on ur computer
and remember select ur model and connect with data cable and start uplaoding , it will install a fresh copy of operating system
on ur phone according to the model no. one thing to remember do it
online .. it doesnt work offline
..http://www.nokia.co.in/get-support-and-software/download-software/device-software-update/download
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