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There seems to be no vacuum drawing the debris away from the brush head. Remove the debris canister to check for air blowing into it. Check particularly, the area where the brush head pivots off of the upright portion. Hope this helps!
Sounds like there's a clog in the long hose that connects to the dirt canister. Remove the hose completely and check for clogs. There is a blue plastic piece that the hose is attached to. You can remove it by taking out the two screws in the back, and the four screws behind the dirt canister. Once those are removed, the hose comes away from the vacuum with the blue plastic piece attached. That should allow you to check for clogs. If necessary, take the hose outside or a place that is well lit, so you can visually verify the absence of clogs.
the intake hose is clogged thats the clear looking hose that comes up from the bottom on the back side.you will need a coat hanger wither the end bent so its rounded.on the back where you sere the clear hose it conects to a fitting that is held in by one or 2 screws take them out and work the coat hanger down through the intake hose.you should be able to push the clog out through the bottom
Check further down, by the brush roll, the inlet may be clogged, or something like a nail or pin wedged sideways in the hose, and catches debris and clogs up. This has a one year warranty, if you still can't firgure it out, take it to a warranty shop and take proof of purchase with you.