I have a Whirlpool Duet frontloading washer. It will not complete a cycle. It flashes F02. We've checked the drains and cleaned it all out AND replaced the pump. It ran one cycle fine and is now showing F02 again. Any suggestions?

F02 is long drain.

If that does not help, disconnect power, check hose attached to drain pump (filter housing).
Here in detail the parts to be tested:

* Check the drain hose and make sure it is not plugged or kinked

* Check the electrical connections at the pump and make sure the pump is running.
* Check the drain pump filter for foreign objects

• If the above does not correct the problem replace the pump

If still no luck, go through the diagnostic below, and see if there are additional codes installed.
A Suds code will be normal consequence of the F02.
A common occurrence is a defective lid switch together with the drain problem.
The lid switch can be tested running a cycle with switch jumped, after resetting the code.


Diagnostic Test:

NOTE: Washer must be empty and the control must be in the

OFF state.

1. Close the door.

2. Select any one key (except "Stop/Cancel" and Control

Lock (EOC) and follow the steps below, using the same

key:

Press/hold for 2-5 seconds

Release for 2-5 seconds

Press/hold for 2-5 seconds

Release for 2-5 seconds

Press/hold for 2-5 seconds

3. Upon release, all yellow/green console LED lights will turn

ON for 5 sec.

4. If there are any failure codes stored by the washer the

display shows them.

Note: the last 4 errors will be displayed.

5. Press the same key to advance to the next code.

6. After the indication of error codes, the UI ,CCU and MCU

SW version will be displayed.

7. All green console LED lights will turn ON for 5 seconds.

8. Next washer begins the automated diagnostic test.

9. To cancel out of service mode press "stop" button.

To find parts and diagrams for your appliance, enter the model number in the links listed below:

Where do I find parts and diagrams?

Regards.

Hello,

Welcome to FixYa.

Based on your description, you are indeed looking in all the right places when you said..."We've checked the drains and cleaned it all out AND replaced the pump"

You may have a "stuck" or "sticky" back flow ball inside the bellows from the tub to the pump.

It will look like this if you first undo the large clamp...


**watch when putting this above clamp back on you are over the "lip" of the tub, you don't want it slipping off when full of water...potentially quite a mess.**

Then pull the bellows from the tub, you'll now be able to observe the back flow ball...usually pretty "gunked" up and dirty.

This may cause it to stick, hence inhibiting a proper drain...


Take the bellow's right out and clean it in a sink thoroughly under hot water and white vinegar or mild detergent.

I'd suggest this for the pump as well if you haven't already through your fairly thorough diagnosis process.

If you go to all these length's yet the pump continues not to drain the unit I would be looking to replace the pump.

I've had in my experience, a pump which appears to move the impeller while observing it empty with the filter out so I can see it, yet when under the weight of the water against it will not pump it out.

Hope this helps move you forward and in fact solves the issue. These are all my own images which I capture on the job, so they are "real world" scenarios, not just some hypothetical possibilities.

Let me know how you make out, I'll watch for your progress report.

Good luck.

Regards,

Macmarkus :)

Hi


Thanks for using FixYa. F/02 error means Long Drain. If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed. Press PAUSE/CANCEL twice to clear the display.

• Check the drain hose and make sure it is not plugged or kinked.
• Check the electrical connections at the pump and make sure the pump is running.
• Check the drain pump filter for foreign objects.
• If the above does not correct the problem, replace the pump.