Question about AT&T Lands Phones

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The model of my AT&T answering machine is 1720...it is linked to a Brother's fax machine...when a call comes in I am not able to pick up the phone and interrupt the message from the answering machine in order to speak directly with the caller.

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  • hlinsylee Sep 05, 2010

    I'm not sure I understand the first line of his suggestions....I assume he means to be sure the FAX (not facts) is connected to the answering machine..the line currently goes from the "ext" port on the fax to the "tel line" port on the answering machine, not the ("tel set" port)..is that connection correct? As far as setting the answering machine to the maximum # of rings, my choices are 2,4, and TS (?)...I had it set at 4...this was a long time to wait for not a very helpful answer...Lee PS- I do not see a "Report button"

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  • Master
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Hi.

Yes when you connect answering machine to the Brother\'s fax machine it will get interrupted.The fax message will get interrupted when you attend the call.This cannot be solved.This is how it behaves when you connect AT&T answering machine with any fax machine.You need seperate line for the Fax and answering machine to solve this issue.Only one signal flows from phone to fax.So while in this state when any call comes in and you attend it,the fax machine data will get interrupted.So have separate line for fax and answering machine.

post a comment for further assistance.
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Posted on Sep 05, 2010

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  • AT&T Master
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Connect the telephone line of the answering machine from the series connection of the facts machine
.Now set the number of rings for the answering machine to activate to the maximum.{This is found on the side of the machine as a reed switch.}
Now when the calls comes in there is enough time for you to allow it to the answering machine or to attend a call or to set it to facts if a document is comming.While you are away you have to decide the priority needed for either facts or answering as it is a commonline. If answering machine has to work set the facts to telephone mode.If facts has to work set it to facts as the machine will activate before the answering machine.

Posted on Sep 02, 2010

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