Question about Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine

2 Answers

I own the Saeco Vienna Superautomatica which I have enjoyed tremendously!!! Unfortunately I made a cup of coffee yesterday and heard a "clunk" then the red light came on. I turned off the machine and turned it back on..the green light came on but I didn't hear the usual mechanical "setting up noise" ...and the red light is on. It seems as though something is stuck. Can you assist me in fixing the problem? When I push the button to make a cup of coffee nothing happens...which is why the red light is on...help..I need my morning coffee.

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  • phughes64 Sep 02, 2010

    Sorry but "YOUR" solution is inadequate...trying to understand your message with the misspelled words or incomplete sentences is pitiful. Send my question to someone else. I certainly don't expect to be charged $5.00 for your "solution".

  • phughes64 Sep 02, 2010

    the first "solution" was absurd...between the incomplete sentences and mis-spelled words absolutely pitiful. After decifering the message, there was no solution.

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2 Answers

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  • Saeco Master
  • 1,711 Answers

You have not mention anything about the group. Did you try to take it out and put back again. If the problem insist this mean from your description that the clunk is from group motor gears or even the motor gear it self.
In this case the machine must be desasemble in order to find out which part brocken.
If you can remove group and put back again and nothing happents then switch it of and proceed as above since it might just one gear and by replace it the machine will be ok again. However if you try something more then their is a chance to burn the motor also and the cost for repairing it will high and it will be better to thing about a replacement since spare parts are very high compare to a complete machine that might get it from special offers.
You revice all above and if you need any further asistant you can coment back.
ood luck

Posted on Sep 02, 2010

  • espressonist
    espressonist Sep 02, 2010

    You have not mentioned anything about the group. Did you try to take it out and put back again. If the problem insists, this means from your description that the clunk is from group motor gears or even the motor gear itself.
    In this case the machine must be disassembled in order to find out which part Brocken.
    If you can remove group and put back again and nothing happens then switch it of and proceed as above since it might just one gear and by replace it the machine will be ok again. However if you try something more than there is a chance to burn the motor also and the cost for repairing it will high and it will be better to thing about a replacement since spare parts are very high compare to a complete machine that might get it from special offers.
    You revise all above and if you need any further assistant you can comment back.
    Good luck

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  • Master
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Ensure that all doors are closed, brew groups in tight, water reservoir filled and in place, bean hopper filled, dregs drawer in tight, drip tray pressed in tight, etc. Otherwise you may not be able to proceed to the next step, since the machine will not operate at all if all the parts are not in place.The red light indicating something is wrong with the machine.The red light in most cases comes up due to faulty lid sensor.The machine detects that the lid is open so it does not starts to function.Actually you close the lid,but because the lid sensor is not detecting the ;lid closed it shows up this red light.So as per this ,either its the lid sensor or the lid itself. clean the lid attachments with the machine and recheck.------------- The sensor to determine if the lid to the coffee beans and grinder is closed is about 1/8th of an inch off from the magnet in the lid so it constantly shows the "error" light because the machine senses that the lid is off. The door on the right side where the grounds get dumped also has a sensor issue. So try this :--- leave the door open a little And check if its working or same problem. Also check if its properly filling and the water passing from the pump.Also check the grinder internally,if any coffee grounds got stuck in grinder causing it to make clunk noise and this is blocking the machine and red light coming.
Thanks. Keep updated for any more query. You can rate this solution and show your appreciation

Posted on Sep 02, 2010

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Posted on Jan 02, 2017

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