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My son bought a laptop from a friend of his that has no disks incuded and I don't think the cd rom drive is working also. I reset the pasword, but everytime I try to log in it tells me that the password is wrong. Is there some way I can get on the computer to delete the user account associated with the password? The guest account isn't abled, and it isn't an option to enable it in he bios...very frustrated here!

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  • BirdDog_ZA Sep 02, 2010

    Hi Sandra,

    Could you be more specific on the following :
    1. Laptop Brand (HP, ACER, etc.)
    2. Operating System currently installed on the Laptop (Windows XP, Vista, 7, etc.)

    Also when you say you cant login with the password, does this password pop up just after the Laptop is switched on (POST screen) or as soon as you get into the Operating System?


  • sandrabenesh Sep 05, 2010

    operating windows professional its an acer 3680 aspire and as soon as you turn on the computer the box pops up for the password.



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Hi there,

After doing a bit of research I have to agree with Dag. The safest way to reset the HDD password for your Acer Laptop is to pay the $100 and send it to Acer for repairs.

There are other options available but all these cost $$$. Have a look at if you like but it's a bit complicated, costs $20 or so and you will loose all the info on the HDD. Also there is no guarantee that your specific HDD is "crackable" by their software.

Sorry for the bad news.

Posted on Sep 06, 2010

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See if this helps, otherwise, you can usually buy OEM branded Media for systems on EBay so you can reinstall Windows

Posted on Sep 02, 2010

  • IQUIT Sep 05, 2010

    for Acer BIOS passwords this is the info I have:

    there may be third party agencies that will create a BIOS master password for a lower fee, but I have no 1st hand knowledge with them



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