Question about HP LaserJet M1522nf Multifunction Printer (CC372A)

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Scanner error 5 appears. Have done all the recommended things in the manual plus other things like turning everything off for the night, rebooting computer, etc. numerous times.

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Sorry but I have a bad news. Scanner error xx means that the scanner lamp is not able to move and if it does it cannot go all the way by either something blocking it or a gear worn. In some cases it does like a humming or clicking noise. The printer need service, probably a new scanner. You can try an NV RAM: Turn it off and press and hold the down arrow and cancel. Then turn it on and wait for the message ''permanent storage init'' then release the keys and will get back to ready. If the error persist contact HP they are giving 2 years warranty from the purchase date if that message appear. Good Luck

Posted on Sep 07, 2010

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1 Answer

Can not open banks


I need to ask you this. Normally one bank can't be closed.
You may need a soft or hard reset. Here's some reading and instructions.
Please use this first!

resetting your scanner
1. Turn off your scanner, and then turn it on again.


2. Insert a pointed object into the reset hole on the back

of the scanner. Then, gently press and release the reset

button. Pressing reset does not clear the scanner's
working memory or the V-Scanner folders.

If this doesn't work here's step two! CAUTION. THIS WILL ERASE EVERYTHING, but it MAY Fix the Problem!!

Initializing your scanner clears all information stored in your
scanner's working memory. Initialize your scanner only when
you are sure it is not working properly. V-Scanner memory is
not affected when you initialize the scanner.

1. Turn off the scanner, and turn it on again. First, the DSP
boot version, and then Welcome To Digital Trunking appears.

2. Press 0. The following messages appear on the display:

System Tests

Select Test
Exits if no
Key Press

3. Press 1. The following messages appear on the display:

Factory Init
Erase Memory
ENTER if Yes
CL to EXIT

4. Press ENT. The following messages appear on the display:

Initializing
Clr Main Mem
V-Scan is OK
Please Wait

5. Do not turn off your scanner until the initialization is
complete. When the initialization is complete, M000 and
Bank 0 Ch 00 appear on the display.

If that doesn't help. Please get it serviced. I do recommend to get a DSP Firmware Update for it. The download is free from RadioShack but the cable and software is not.

I hope this helps and solves this problem.
btw.. if you don't have the product manual http://support.radioshack.com/manuals/ome20-496.pdf
You will need Adobe reader or equivalent!!
Happy Scanning!!



Jan 21, 2013 | Radio Shack Pro-2096 Base Scanner

1 Answer

Pro2096 all channels locked out


I need to ask you this. Normally one bank can't be closed.
You may need a soft or hard reset. Here's some reading and instructions.
Please use this first!
resetting your scanner
1. Turn off your scanner, and then turn it on again.

2. Insert a pointed object into the reset hole on the back
of the scanner. Then, gently press and release the reset
button. Pressing reset does not clear the scanner's
working memory or the V-Scanner folders.

If this doesn't work here's step two! CAUTION. THIS WILL ERASE EVERYTHING, but it MAY Fix the Problem!!

Initializing your scanner clears all information stored in your
scanner's working memory. Initialize your scanner only when
you are sure it is not working properly. V-Scanner memory is
not affected when you initialize the scanner.

1. Turn off the scanner, and turn it on again. First, the DSP
boot version, and then Welcome To Digital Trunking appears.

2. Press 0. The following messages appear on the display:

System Tests

Select Test
Exits if no
Key Press

3. Press 1. The following messages appear on the display:

Factory Init
Erase Memory
ENTER if Yes
CL to EXIT

4. Press ENT. The following messages appear on the display:

Initializing
Clr Main Mem
V-Scan is OK
Please Wait

5. Do not turn off your scanner until the initialization is
complete. When the initialization is complete, M000 and
Bank 0 Ch 00 appear on the display.

If that doesn't help. Please get it serviced. I do recommend to get a DSP Firmware Update for it. The download is free from RadioShack but the cable and software is not.

I hope this helps and solves this problem.
btw.. if you don't have the product manual http://support.radioshack.com/manuals/ome20-496.pdf
You will need Adobe reader or equivalent!!
Happy Scanning!!

Jan 22, 2012 | Radio Shack Pro-2096 Base Scanner

1 Answer

Scanner error 5


The only fix that I know is to get the scanner/copier assembly(that's the assembly at the very top where the copier is) replaced.
I don't imagine that it is cheap. Get an estimate 1st.

Nov 12, 2011 | HP LaserJet 3055 All-In-One Printer

1 Answer

I have a radio shack pro96 i can not reboot it to restall the v scannfolder what can i do i have tryed everything to wipe it clean


Sounds like the motherboard is corrupted. Please try these steps again. Thanks!! Happy Scanning!!

I need to ask you this. Normally one bank can't be closed.
You may need a soft or hard reset. Here's some reading and instructions.
Please use this first!
resetting your scanner
1. Turn off your scanner, and then turn it on again.

2. Insert a pointed object into the reset hole on the back
of the scanner. Then, gently press and release the reset
button. Pressing reset does not clear the scanner's
working memory or the V-Scanner folders.

If this doesn't work here's step two! CAUTION. THIS WILL ERASE EVERYTHING, but it MAY Fix the Problem!!

Initializing your scanner clears all information stored in your
scanner's working memory. Initialize your scanner only when
you are sure it is not working properly. V-Scanner memory is
not affected when you initialize the scanner.

1. Turn off the scanner, and turn it on again. First, the DSP
boot version, and then Welcome To Digital Trunking appears.

2. Press 0. The following messages appear on the display:

System Tests

Select Test
Exits if no
Key Press

3. Press 1. The following messages appear on the display:

Factory Init
Erase Memory
ENTER if Yes
CL to EXIT

4. Press ENT. The following messages appear on the display:

Initializing
Clr Main Mem
V-Scan is OK
Please Wait

5. Do not turn off your scanner until the initialization is
complete. When the initialization is complete, M000 and
Bank 0 Ch 00 appear on the display.

Apr 11, 2011 | Radio Shack Pro-2096 Base Scanner

1 Answer

Scanner error 5


Based on the service manual the Error: Scanner Error 5 doesn't exist. However 52 Scanner Error exists. If the scanner doesn't function anymore the recommended solution is to replace the scanner assembly.

Oct 20, 2010 | HP LaserJet 2840 All-In-One Printer

2 Answers

Hp m2727 nf Scanner Error 5


Everything I'm reading online at HP says that either will be fixed when you re-initialize or you have to send the Printer/Scanner into HP for repair. The customer service says to call the Support line: 1-800-474-6836 to help with re-initialization.

From what I can see this is a common problem and even happens frequently on brand new machines.

If you are adept at repairing a printer. here is a link to a forum where a number of people talk about what they've done.
http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1114797&prodTypeId=18972&prodSeriesId=3377075

Oct 04, 2009 | HP Office Equipment & Supplies

1 Answer

Te.co.ukFile opening error


Did you try uninstalling and re-installing the drivers. Uninstall everything including the canoscan tool bar, Arcsoft photo studio and Omnipage. And re-install.

Hope that helps,
Sai.

Jan 13, 2009 | Epson Perfection 1240U Flatbed Scanner

2 Answers

Hp laserjet m1522nf


Copy function was not working, says "device is busy". Message appeared on the printer screen is:"scanner error 5, turn off then on". This was done several times and message still appeared. I called 866-625-1176 and was connected with HP Technical Support and after 20 - 25 minutes of diagnostics, the technician informed me that they were sending me a new printer at no charge. I assume this meant that HP is aware of the defect and has no solution other than to replace it. The printer was only 6 months old.

Sep 05, 2008 | Office Equipment & Supplies

1 Answer

Scanner component stopped communicating


well, reinstall the software and see if it will work.

Aug 13, 2007 | HP PSC 1350 All-In-One Thermal Printer

2 Answers

Ready/Error Light


IT have just been down to look at our scanner & cleaned the sensor which is in between the rollers just where the paper flits out at the bottom - we now have a green light! So look for that sensor.

Apr 18, 2007 | Panasonic KV-S2046C Pass-Through Scanner

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