Question about Smart Technologies SMART Board 560 (SB560)

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I have a smartboard 560 and the newest smartboard software, our school upgraded to windows 7. There seems to be a compatibility issue although the ready light on the smartboard is green my computer does not recognize the smartboard, what can I do?

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The smart tech installation sometimes does not install the usb-serial drivers correctly.
Open the Control Panel>Device Manager, right click yellow USB-Serial Controller and choose Update Driver Software. Choose Browse and point it to
for 64-bit: C:\Program Files (x86)\SMART Technologies\Education Software\Drivers\x64
for 32bit(x86): C:\Program Files\SMART Technologies\Education Software\Drivers\x86
The driver will install and your board will now work.

Posted on Oct 18, 2011

  • 2 more comments 
  • Valerie Warner
    Valerie Warner Aug 15, 2012

    I am using a SB-580 and trying to install Notebook 11 software on Windows 7 (64 bit) machines without success. I am having the same problem. Has there been a driver update or a patch to resolve this? The light flashes green red green red then stays red.

  • stephen_j46
    stephen_j46 Aug 28, 2012

    Hi Valerie, I'm having the exact same problem, have you found a solution??

  • stephen_j46
    stephen_j46 Aug 28, 2012

    Hi Valerie, I'm having the exact same problem. Have you found a

  • stephen_j46
    stephen_j46 Aug 28, 2012

    solution?

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  • Level 1:

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Have you found the solution?? I have the same problem!

Posted on Mar 16, 2011

  • Emma Dec 06, 2011

    I have found issues too, several boards in our school were starting green and then red lighting straight away, with new software updates, on Windows 7. It's not resolved as yet but my work around was to unistall recent software and reinstall the older 10.7 version, then deselect the auto update. So far all running well. Let's hope smart include a patch for the problem soon.

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Let me know if you need more information.
Take Care,
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