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When making a copy on our Canon copier (super G3; image class MF4150) we are getting a vertical black line down the entire length of the paper. Is there something we can do to fix it? SG

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You can fix this yourself by cleaning the scanner glass. When you insert a document to make a copy it is pulled in and travels over a thin strip of glass. When something gets stuck on this glass it is read or scanned as a solid line. What you need to do is make a copy. Then put that copy in the feeder the same way you put the original document in. Now the line on the copy will "line up" with the area of the glass that has something stuck to it. Use this as a guide to pop open the feeder cover, locate the glass and clean it with a cloth dampened with a bit of glass cleaner. Once you have it cleaned just run a copy again and the line should be gone. Sometimes a small flashlight helps to locate the glass.
Good Luck and Thank You for using Fixya.

Posted on Sep 02, 2010

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