Question about Office Equipment & Supplies
You can fix this yourself by cleaning the scanner glass. When you insert a document to make a copy it is pulled in and travels over a thin strip of glass. When something gets stuck on this glass it is read or scanned as a solid line. What you need to do is make a copy. Then put that copy in the feeder the same way you put the original document in. Now the line on the copy will "line up" with the area of the glass that has something stuck to it. Use this as a guide to pop open the feeder cover, locate the glass and clean it with a cloth dampened with a bit of glass cleaner. Once you have it cleaned just run a copy again and the line should be gone. Sometimes a small flashlight helps to locate the glass.
Good Luck and Thank You for using Fixya.
Posted on Sep 02, 2010
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Posted on Jan 02, 2017
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