Question about GE Advantium 120 Convection/Microwave Oven
Model SCA1001KSSO2. 1 yr old. Does not heat foods as it did. Takes 3X's longer. Inside on right side is a 4"X6" white broken cover. Is that the problem? Seems GE's micros only last 1-2 yrs.
I think you have two separate problems.
Taking a long time to heat is almost always a failing magnetron.
The cover on the side is the waveguide cover. If your waveguide cover is burned or broken, it will need to be replaced.
It protects the waveguide and magnetron from grewase and food particles, which can cause arcing and damage.
Hopefully your oven is just under the one-year mark and GE will fix it free under warranty.
Otherwise, they will replace the magnetron at no part cost, but labor will be your responsibility.
GE Customer Service is at http://www.geappliances.com/service_and_support/contact/
We're happy to help and we appreciate your thoughtful rating of our answer.
Posted on May 10, 2008
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Posted on Jan 02, 2017
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