HP 3210 black ink problem (by 15 users)
My HP Photosmart 3210 does not print black ink. I did as you suggested and it still does not print black ink and I don't get an error. It just does not print in black and does not seem to know that it is not printing in black. It prints in all the other colors. I purchased my printer in February of 06. I think HP put out a defective printer and will not own up to it.
14 Other Users Have The Same Problem
Comment by Guest, posted on Aug 07, 2008
Had exactly the same issue, after several hours on the net and then calling HP support (that was useless to say the least) I gave in and called the premium number............after spending nearly £20 the fix is
Take out power cord
Press and hold down OK and Cancel at the same time
Keep keys pressed and replace power cord
This will reset the printer....Hope this helps you....and not HP £££££
Comment by bloodyhp, posted on Jul 17, 2008
Yes - I have exactly the same problem: I have replaced the black ink cartridge twice, it reads as full on the ink display window, makes all the clicking and whirring as if printing, but prints no black. Where I can change the character colours (eg in Word) it will print dark blue or whatever other colour I want. Like yours, it does not seem to realise there is a failure as there is no error message. I have contacted hp US who were polite but as soon as they tried unplugging everything and power resetting, which did zilch, they gave up and pushed me at hp UK, who have one of those wonderful automated answer systems, but maybe no humans at all.
Comment by OLDmyrt, posted on Jun 26, 2008
I have the exact same problem as everyone else with the black ink not printing and HP is not doing anything about it but trying to sell me a new printer and they said there was no solution and it could not be fixed. They did the same thing with me when I had a problem with my HP
computer and when I hung up I fixed it myself and that was after I purchased the one they offered me so I was upset when I called them back to cancel the order they talked me into. I think this is another way they sell new computers and HP products. They didn't offer any discount at all and I could get the same printer they offered me for less at other places. I like HP but they do not stand behind their product unless they are still under warranty and they have no choice. Please let me know if there is a solution to the black ink not printing. I hope it is in time before I need to purchase a new printer but I will not purchase one from the HP support offer.
Comment by Guest, posted on Jun 21, 2008
own a HP Photosmart 3210xi All In One Printer. Serial# MY5BLB31JT. It has worked fine since I bought it about 1 1/2 years ago. Today, it suddenly stopped printing in black. After cleaning the nozzles, realigning the heads, I called customer support. We did the same thing through an internet chat. I even put a new black cartridge in. Still, to no avail, it would not print any printed words with black type. We also restored factory settings, unplugged and plugged back in. Still no luck. The support representative said, "sorry to inform you, but your unit appears to have a hardware problem...and it is out of warranty! Gee thanks for making me feel good! You have an option of upgrading. I think, okay, HP is going to help me. Then the rep says, "you can upgrade to an 8100 for $339 and you can use the same ink your already using! Wow, thanks for standing behind your product! Printer s should last longer then under two years. But, I should feel good, I can use the same ink! After commenting that the price was expensive, the tech said, "I'm sorry, if I was in your shoes, I would feel the same way". But, you do have the support of HP if you buy this unit! They did offer free shipping, but I'm sorry, this is not acceptable. The tech said, this was an isolated problem, however if you do a Google for this problem, it brings up a number of cases of people with the same issue. Very poor way of taking care of your customers
Comment by Guest, posted on Jun 16, 2008
Same problem as everybody else is having: printer has slowly got worse and worse at printing black: now it can barely get through half a page before it starts missing whole passes of black out.
It is as if the head is part blocked in some way. New cartridges don't help. Clean printhead doesn't work.
Can you open these things up? Maybe just a bit of solvent on the printhead would help?
Been a dog of a printer from day 1: prints quickly (although now it isn't printing anything in black when it is printing quickly). But frequently stops to recirculate ink or something every few pages, which makes its net speed dog slow: maybe the problem has lurking there from the start?
Think I'll just bin it and buy a decent printer: but not an HP one - I said a decent one :)
ApprenticeAll you have to do is HOLD DOWN FOUR BUTTONS AT THE SAME TIME: ( OK, Cancel, Black , Color ) and turn the power off. Do this at least twice and the unit will power up and go to maintenance. Then it was back to normal.
HP gives you a procedure that doesn't work! They just want to sell you a new one. They must know the solution if and old woman like me can figure it out with help from other people with the same problem
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14 Other Users Have The Same Problem - Continued
Comment by Guest, posted on Jun 13, 2008
I purchased my HP Photosmart 3210 All in one in Juli 2006. I have absolutely the same problem. Black Cartridge is detected as half full and also shown at display. But it does nt work.
Comment by Hevans2, posted on Jun 02, 2008
I have exactly the same problem, will print photos with black but will not print black type. Really frustrating - they've told me it's a hardware problem too.
Comment by Guest, posted on Jun 02, 2008
THE SAME PROBLEM AS THE REST,(2-NEW BLACK INKS)(REDOWNLOADED PROGRAMS)
Comment by KLPhillips, posted on Jun 01, 2008
Same problem. Very frustrating.
Comment by Guest, posted on May 23, 2008
I'm having the exact same problem and need to print my son's birthday invitations today! I spent $35 on a new photo ink package, cleaned printheads and re-aligned printheads, and it STILL won't print in black. I don't get an error message other than "alignment failed". HP support pages suggests "have printer serviced". Has anyone tried this? How much does it cost? This printer is several years old, and I'm not sure if it is worth it. Until then, it prints in color so if you desperately need a document, change the font color to blue and print.
Comment by Guest, posted on May 22, 2008
Cannot get this printer to print black only It uses all the colors to produce black copies
Comment by Guest, posted on May 18, 2008
We got ours in December of 2005, and it's doing the same thing. If I set something to print in grey, it's prints brown, but in black it does NOTHING. It'll print in other colors though,
Comment by maddognellie, posted on May 16, 2008
I have the same problem with my printer. Thought I could have it repaired but it appears that HP dont have spares for these machines. I am very dissapointed. They have told me its a hardware problem.
Comment by cntrls-2003, posted on May 12, 2008
I'm having the same exact problem and mine is less then 2 years old.
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