Question about HP Photosmart 3210 Printer

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HP 3210 black ink problem

My HP Photosmart 3210 does not print black ink. I did as you suggested and it still does not print black ink and I don't get an error. It just does not print in black and does not seem to know that it is not printing in black. It prints in all the other colors. I purchased my printer in February of 06. I think HP put out a defective printer and will not own up to it.

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  • cntrls-2003 May 12, 2008

    I'm having the same exact problem and mine is less then 2 years old.

  • maddognellie May 16, 2008

    I have the same problem with my printer. Thought I could have it repaired but it appears that HP dont have spares for these machines. I am very dissapointed. They have told me its a hardware problem.

  • Anonymous May 18, 2008

    We got ours in December of 2005, and it's doing the same thing. If I set something to print in grey, it's prints brown, but in black it does NOTHING. It'll print in other colors though,

  • Anonymous May 22, 2008

    Cannot get this printer to print black only It uses all the colors to produce black copies

  • Anonymous May 23, 2008

    I'm having the exact same problem and need to print my son's birthday invitations today! I spent $35 on a new photo ink package, cleaned printheads and re-aligned printheads, and it STILL won't print in black. I don't get an error message other than "alignment failed". HP support pages suggests "have printer serviced". Has anyone tried this? How much does it cost? This printer is several years old, and I'm not sure if it is worth it. Until then, it prints in color so if you desperately need a document, change the font color to blue and print.

  • KLPhillips Jun 01, 2008

    Same problem. Very frustrating.

  • Anonymous Jun 02, 2008

    THE SAME PROBLEM AS THE REST,(2-NEW BLACK INKS)(REDOWNLOADED PROGRAMS)

  • Hevans2 Jun 02, 2008

    I have exactly the same problem, will print photos with black but will not print black type. Really frustrating - they've told me it's a hardware problem too.

  • Anonymous Jun 13, 2008

    I purchased my HP Photosmart 3210 All in one in Juli 2006. I have absolutely the same problem. Black Cartridge is detected as half full and also shown at display. But it does nt work.

  • Anonymous Jun 16, 2008

    Same problem as everybody else is having: printer has slowly got worse and worse at printing black: now it can barely get through half a page before it starts missing whole passes of black out.



    It is as if the head is part blocked in some way. New cartridges don't help. Clean printhead doesn't work.



    Can you open these things up? Maybe just a bit of solvent on the printhead would help?



    Been a dog of a printer from day 1: prints quickly (although now it isn't printing anything in black when it is printing quickly). But frequently stops to recirculate ink or something every few pages, which makes its net speed dog slow: maybe the problem has lurking there from the start?



    Think I'll just bin it and buy a decent printer: but not an HP one - I said a decent one :)

  • Anonymous Jun 21, 2008

    own a HP Photosmart 3210xi All In One Printer. Serial# MY5BLB31JT. It has worked fine since I bought it about 1 1/2 years ago. Today, it suddenly stopped printing in black. After cleaning the nozzles, realigning the heads, I called customer support. We did the same thing through an internet chat. I even put a new black cartridge in. Still, to no avail, it would not print any printed words with black type. We also restored factory settings, unplugged and plugged back in. Still no luck. The support representative said, "sorry to inform you, but your unit appears to have a hardware problem...and it is out of warranty! Gee thanks for making me feel good! You have an option of upgrading. I think, okay, HP is going to help me. Then the rep says, "you can upgrade to an 8100 for $339 and you can use the same ink your already using! Wow, thanks for standing behind your product! Printer s should last longer then under two years. But, I should feel good, I can use the same ink! After commenting that the price was expensive, the tech said, "I'm sorry, if I was in your shoes, I would feel the same way". But, you do have the support of HP if you buy this unit! They did offer free shipping, but I'm sorry, this is not acceptable. The tech said, this was an isolated problem, however if you do a Google for this problem, it brings up a number of cases of people with the same issue. Very poor way of taking care of your customers

  • OLDmyrt Jun 26, 2008

    I have the exact same problem as everyone else with the black ink not printing and HP is not doing anything about it but trying to sell me a new printer and they said there was no solution and it could not be fixed. They did the same thing with me when I had a problem with my HP

    computer and when I hung up I fixed it myself and that was after I purchased the one they offered me so I was upset when I called them back to cancel the order they talked me into. I think this is another way they sell new computers and HP products. They didn't offer any discount at all and I could get the same printer they offered me for less at other places. I like HP but they do not stand behind their product unless they are still under warranty and they have no choice. Please let me know if there is a solution to the black ink not printing. I hope it is in time before I need to purchase a new printer but I will not purchase one from the HP support offer.

  • bloodyhp Jul 17, 2008

    Yes - I have exactly the same problem: I have replaced the black ink cartridge twice, it reads as full on the ink display window, makes all the clicking and whirring as if printing, but prints no black. Where I can change the character colours (eg in Word) it will print dark blue or whatever other colour I want. Like yours, it does not seem to realise there is a failure as there is no error message. I have contacted hp US who were polite but as soon as they tried unplugging everything and power resetting, which did zilch, they gave up and pushed me at hp UK, who have one of those wonderful automated answer systems, but maybe no humans at all.

  • Anonymous Aug 07, 2008

    Had exactly the same issue, after several hours on the net and then calling HP support (that was useless to say the least) I gave in and called the premium number............after spending nearly £20 the fix is

    Take out power cord

    Press and hold down OK and Cancel at the same time

    Keep keys pressed and replace power cord



    This will reset the printer....Hope this helps you....and not HP £££££

  • jrrey Aug 21, 2008

    I have tried all the solution that were posted on this web site and nothing worked! I have one question. Is this problem related to using non HP ink? Or is this just a bum printer! Thanks everyone for posting the info on trying to fix a black ink problem.

  • Anonymous Jan 08, 2009

    I have the exact same problem and can't find anyway to fix it.

  • Anonymous Jan 24, 2009

    Ive tried this solution but it look like i might have to keep doing this everytime ive have to print!!!!!!

  • Anonymous Mar 13, 2009

    Same exact problem, I see a trand here. Not only with the same problem, but also with the way the manufacturer is trying to skirt the issue. At the same time, they are trying to dig deeper in our pockets by "offering" another printer as the solution. It is not new, it is refurbed. The price is not cheap, and it only has a 1 year warranty. What they do not tell you is that if you get a bad printer and use the warranty, you get another refurb with only a 90 day warranty. After that, you are out to dry. What a crook.

    The "tech" that I chatted with told me that it was HIGHLY recommended that I ONLY use HP inks. It is illegal for them to force you to use their inks, or to refuse warranty if you do not use their inks.

  • Anonymous Mar 21, 2009

    I HAVE THE SAME PROBLEM. THE WORST PART IS I HAVE A LOT OF INK AND BACK UP NOW. THERE ISN'T MUCH PRINTERS THAT TAKE 02 INK UNLESS I WANT TO SPEND OVER $300 ON IT. I RATHER GET A PRINTER WITH 1 SO I DON'T WASTE MORE MONEY ON INK....

  • hopeanns
    hopeanns Sep 04, 2012

    Same problem with my photo smart printer, looks like this happening alot for a long time!

  • Marie Shearer
    Marie Shearer Oct 02, 2012

    My printer is Photosmart C6380 and have had the same problem with the black ink not printing after putting in an HP ink cartridge. We removed all the ink cartridges including the holder of the cartridges - flushed the cartridge out with water from the kitchen faucet - let it dry a bit - put it back into the printer and so far a week later the printer works fine. The black ink must get gunked up in the cartridge and has to be cleaned. This is the second time we have had to do this -months in between - thank goodness - when I called HP they acutually never mentioned this method and offered to sell me a new printer.

  • david southcott Dec 11, 2012

    hold down the four buttons at same time ok cancel black colour my printer is like new now

  • Anonymous Mar 31, 2014

    wont print black ink is full

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15 Answers

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I just posted my problem and found the solution on a different web page. It is this and it WORKS
All you have to do is HOLD DOWN FOUR BUTTONS AT THE SAME TIME: ( OK, Cancel, Black , Color ) and turn the power off. Do this at least twice and the unit will power up and go to maintenance. Then it was back to normal.
HP gives you a procedure that doesn't work! They just want to sell you a new one. They must know the solution if and old woman like me can figure it out with help from other people with the same problem

Posted on Jun 26, 2008

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I got it to work! After not printing black for a couple of weeks, I tried the reset method that many had posted. That didn't work for me. I then went to Walgreens and purchased some non-acetone nail polish remover and a "Ezy Dose" 10 ml oral syringe from the baby section. The syringe fit perfectly over the lower ink nozzle on the printer, in the spot where the black ink usually is. The lower nozzle is round, sticks out and is just below a plastic thing that sticks out and holds the ink cartridge in place. I filled the syringe with 2ml of the remover, stuck it over the nozzle and pressed. Like someone else mentioned, there was resistance and it didn't feel like the plunger on the syringe would press, but keep pressing harder and it will. A decent amount of the liquid will leak down but that's OK. I kept a paper towel near by to clean any spillover.

After one squirt of cleaner, I started the restart process that others had mentioned. I turned on the printer and pressed the OK and Cancel buttons at the same time, then unplugged the printer from the back, then plugged it back in while keeping the buttons pressed. After the printer turned back on, I kept the buttons pressed and the printer eventually shut itself off. I then turned it back on using the power button, but kept the OK and Cancel buttons pressed for a few seconds after it turned on. I took my fingers off the buttons and the printer went through a lengthy process of maintenance (about 5 minutes) and then printed out a report..WITH BLACK INK.

I tested a few other printouts of various types and it seems to be OK now. Thanks everyone!

Posted on Jan 10, 2009

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Mine failed too within the last week, nothing will print using Black. Bought the printer April 2006. HOWEVER, I HAVE FIXED IT!!!

Assuming that I had nothing to loose, I took a kids Calpol 5ml syringe and half filled it with Boot Nail Polish Remover, and injected it into the lower ink feed nozzle that protrudes when you remove the cartridge.

The syringe tightly fits the nozzle so that when pushing the plunger, a good deal of pressure is felt and you can force the fluid into the pipes/print head. Any that gets split inside the printer will evapourate near enough instantly and of course being a thinner, it dissolves ink and any bloackages.

I turned on my printer, printed a test page, and low and behold the black started working again!!! Just waiting to see how long my solution lasts me.

Good luck!
Martin

Posted on Nov 05, 2008

  • zorg0346 Nov 16, 2008

    Well just an update, My printer is still working fine after 2 weeks since I fixed it. I've used it to print out 30 plus pages including many in just black, and it's working just great.

    Cheers

    Martin

  • zorg0346 Mar 24, 2009

    Hi all



    My HP3210 is still working. Glad my solution is still fixing these blocked pipes and saving you all some money replacing printers!



    Cheers

    Martin

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This really works but took some persistance.
Use the syringe with Acetone free Nail Polish remover as directed on the lower ink feed. Work the liquid in and out using refills as needed discarding the liquid when it becomes inky.
When you reinstall a cartridge go into the printer tools from the computer and perform a 'clean cartridge' - repeat the process until the blockage is clear and printing happens at the end of the 'clean cartridge' routine.
It took me 2 goes over two days but I am now getting clean black!

Posted on Dec 07, 2008

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Thanks for all the solutions everyone !! I've used a combination to fix my HP 3210.
1. Use a syringe to inject Nail Polish Remover in an empty black ink cartridge & fit to printer.
2. HOLD DOWN FOUR BUTTONS AT THE SAME TIME: ( OK, Cancel, Black , Color ) and turn the power off. Do this at least twice and the unit will power up and go to maintenance.
3. Print several pages of black text .............first few are blank then it starts o print.
4. Replace cartridge with a full one ........... my 2nd page of text is perfect !!
Good luck

Posted on Nov 15, 2008

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We had the same problem but the blue wasn't working as well as the black. Here is what worked for us:

Push the set up button on the left side of the control panel and select "tools" on the display menu (#2) and hit "OK". It goes into another menu and it displays four choices, select "Clean Printhead"(#2) and hit "OK" again. It takes a few minutes and then it prints a test sheet. It fixed the problem and I didn't have to do anything more.

Posted on Nov 24, 2009

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Thanks, zorg and glenn for the guidance; also, bloodyhp for the warning.

I entered a long post on this subject as a guest a few days ago: I'm not going to repeat it all, but would be glad if you (the site owners) would put it up: in brief, following tons of misinformation & aggro, HP replaced my printer (all the way from Germany) on warranty - and that printer developed the same problem within months, but HP refused to deal with it because unknown to me they'd restricted the warranty on the replacement to 3 months.

I tried the zorg/glenn solution after my last post, also wjba's - but failed. I've tried every possible combination of button-pressing and de- and re-plugging possible, but none would produce a single drop of black on the paper.

However, I've discovered today that zorg & glenn's syringe method does work - though if the machine's been refusing to print black as long as mine had, you have to be pretty brutal and persistent. Injection has to be in the lower ink feed because the other one appears to be merely an air inlet.

I'm sure that the inhumans at HP know about this answer too, but daren't admit it, since messing up your hands, the inside of your machine and your work surface with a mixture of off-Boots'-shelf liquid and HP's tiresome ink doesn't really match their happy colourful family image. Nor does it fit their "we're infallible designers" propaganda.

Any surprise that the 3210 has been discontinued?

Unfortunately, I've bought a PIXMA in between having problem and getting zorg/glenn's solution to work.

How about disappointed 3210 owners getting up a class action or distributing honest publicity about HP's shabby responses? Additionally, I would suggest to RichnBalt that if a manufacturer offends you it's within your power to buy from a rival - and then to tell the first one what you've done. I shall never ever buy from HP again - I tell my colleagues what happened with my HP printer (and all the time I was printing in brown, put the reason for this odd colour at the bottom of my letters).

Posted on Dec 29, 2008

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Warning: I tried the fix my 3210 with the Boots Calpol syringe method but tried to be too clever. I thought if the Boots nail polish remover was (as it said) acetone free, then if I were to use pure acetone I stood a better chance of really cleaning my printer pipes. Not so: I think the acetone melted internal bits and the thing wouldn't work at all. It is now dumped in the skip and I have bought a new Canon printer. Hp has seen the last of me for the foreseeable future for any electronic purchases.

Posted on Nov 15, 2008

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There are hundreds of posts on the internet about the HP won't print black ink problem. I have a 3210 All-in-one and was having the same problem. I have spent hours working on this and reading tons of posts. I removed all the current HP software, unplugged my printer, disconnected the USB connection. Then I reinstalled the original software from the disk that came with the printer, plugged the printer back in, reconnected the USB.and tried printing something. Didn't work. Then I took the advice of someone to use a syringe and use non-acetone nail polish remover to unplug the black ink pipes. I did it several times and even did the “push pull” thing to really work it, I felt like a Plumber! After about 5-times of doing this and about 5 times of Hold down four buttons at the same time ( OK, Cancel, Black , Color ) and turn the power off, I finally got black ink to work again!!!!

Posted on Feb 18, 2010

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My HP Photosmart 3210 was having the same problem with not printing any black. I bought a new cartridge thinking that was the problem as I fill my own. That wasn't it at all. Then I found this site and used solution #5 from wjba. Thanks for all the solutions everyone !! I've used a combination to fix my HP 3210.
1. Use a syringe to inject Nail Polish Remover in an empty black ink cartridge & fit to printer.
2. HOLD DOWN FOUR BUTTONS AT THE SAME TIME: ( OK, Cancel, Black , Color ) and turn the power off. Do this at least twice and the unit will power up and go to maintenance.
3. Print several pages of black text .............first few are blank then it starts o print.
4. Replace cartridge with a full one ........... my 2nd page of text is perfect !!
Good luck It worked and believe me I tried everything else and spent hrs online with HP help with no luck. Thanks so much. I thinking of cleaning all my colors ports using this method! :-)

Posted on Nov 27, 2009

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I tried everything to fix the black ink problem. Everything that should have been black printed brown and when I wanted to print just black a blank page came out. So I thought, I have nothing to lose so I took the black cartridge out a took a wire and poked the three holes where the black cartridge goes and guess what,,,,it must have been clogged up because now it works fine. I hope this is helpful to someone. I purchased my printer in 06 also.

Posted on Aug 04, 2009

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I posted earlier that my HP 3210 AIO would not print black ink, all other colors were fine.
I got online with an HP "tech", turned out to be nothing more than a scrited typist on some foreign soil. This person was after selling me a refurbed printer by making me think that my 3210 was shot. That is almost criminal in my mind.
They started by asking me if I was using HP ink, I was honest and told them "no". They told me that it is "highly recommended" that HP inks be used and that this "could' be the problem. Here is the real truth:
http://inksblog.com/remanufactured/remanufactured-cartridges-will-not-void-your-printer%E2%80%99s-warranty/

Then, he had me run what he called the "only test" to determine the problem. It was the shut down, reset that most HP owners know about, followed by the "clean print head"' function. Well, it still would not print black, so he told me that I should go buy an HP ink and try it. That is borderline against the law. (see link above) He said that was the ONLY way for me to know for sure why it was not printing black.
He then informed me that my 3210 could not be repaired. His offer was to sell me a "7210?" for ONLY $179. HP would pay freight both ways. The "new' printer that he was pushing turns out to be a refurbed (used) printer. It has a one year warranty, but, if you exercise the warranty, the one you get is also a refurb (used) and it is only warranteed for 90 days. At that point, you, the valued customer, is left out to dry on getting anything done.
The fix is easy, the cause is simple, and if no one at HP knows the fix, they do not need to be in the output device business.
IMO, they are shielding customers from knowing how to make it print black again so that they can sell more printers.

Posted on Mar 15, 2009

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Had the same problem. solved it by cleaning the tube that supplys ink from the back of the cartridge hold to the print head.

Posted on Jan 18, 2009

I have a 970cxi and tried the power-off/power-on holding down the buttons routine several times. I finally saw a faint smudge of ink. I then tried cleaning the heads a number of times and finally got it to print.The quality is not perfect but it prints now. Thanks for everyone's suggestions

Posted on Aug 26, 2008

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Non-HP ink has nothing to do with it. I tried all the fixes and nothing worked. I ended up buying a new HP C8180. I got a warranty this time, so if anything happens again, it will be covered. I should of switched to another make, but when the printer works, it's great. Good luck everyone. I'm sure HP is making a bundle on this hardware problem...Bastards!

Posted on Aug 23, 2008

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1 Answer

My HP photosmart 3210 skips lines on the black ink only. The other colors print fine.


(The obvious) Replace the black cartridge. Even if ot says you have ink you could have a faulty cartridge, even if it has worked fine in the past. (The not so obvious) Clean your printheads/nozzles. Repeat the process a few times.

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My hp Photosmart 3210 won't print in color and it has all the color ink cartridges


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Color ink cartridges not working. I tried cleaning the printer heads many times and also followed pineworks' suggestions. Still doesn't work. I even put in some new ink cartridges. Only the black cartridge...


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Apr 30, 2010 | HP Photosmart 3210 Printer

1 Answer

My HP Photosmart 3210 printer is not printing black color


must be dryed ink on ink cartdrige, or dirty print-head (ink cartdrige) conntector.
try these :
To clean the print head from the control panel
1. Load letter or A4 unused plain white paper into the main tray.
2. Press Setup.
3. Press 5, then press 2.
This displays the Tools menu and then selects Clean Printhead.
or
To clean the ink cartridge contacts
1. Unplug the power cord from the back of the HP All-in-One.
2. Lift the ink cartridge access door.
3. Squeeze the tab below an ink cartridge to release the latch inside the HP All-in-One, and then lift the latch.
4. Inspect the ink cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.
6. Clean only the copper-colored contacts.
7. Place the ink cartridge back into the empty slot and press down on the gray latch until it clicks into place.
8. Repeat if necessary for the other ink cartridges.
9. Gently close the ink cartridge access door and plug the power cord into the back of the HP All-in-One.

These steps is printer manual on pag 99 and 100

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1 Answer

I have a Hp photoshop 3210 printer ink cartrage error empty or


I installed new cartriges, but my printer keeps giving me an error msg, Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer documentation. Error: Oxc18a0206. What do I do now?

Nov 06, 2009 | HP Photosmart 3210 Printer

1 Answer

Have a photosmart 3210 all in one and i just want to print in black and it wont because a color cartridge is empty is there any way to bypass this


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Nov 04, 2009 | HP Photosmart 3210 Printer

1 Answer

Black Ink shows empty even after installing on HP Photosmart 3210


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4 Answers

HP 3210 not printing black ink


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This appears to be a very common issue with this model and results from a serious design error.

You may need to force the blockage out of the black ink feeder system, a messy process.

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Black Ink Doesn't Work!


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Jun 26, 2008 | HP Photosmart 3210 Printer

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