Question about Canon BubleJet i965 InkJet Printer

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Canon i965 error message 'The used ink tank is full.'

I've tried Wiz's suggestion to solve this problem with no success. Has anyone any further thougts on solving this irritating problem?


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  • Chris feast May 10, 2008

    I tried the following on my i965 without any success and it was this that prompted my question



    By eagle338
    Rank: Wiz
    Rating: 79%, 716 votes

    posted on Mar 10, 2008

    This error is common in all the newer variants of canon printers.. Canon charges 50-80$ to fix it! But it can be fixed by following the steps below:

    1) Close the print head cover, and turn off the printer. While pressing the Resume/Cancel button, press the Power button. (Do not release the buttons. The LED lights in green to indicate that a function is selectable.)

    2) While holding the Power button, release the Resume/Cancel button. (Do not release the Power button.)
    3) While holding the Power button, press the Resume/Cancel button three times, and then release the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the LED lights alternately in either orange or green, starting with o
    4) When the LED stops blinking and lights in green, press the Resume/Cancel button the 4 times. (Each time the Resume/Cancel button is pressed, the LED lights alternately in either orange or green, starting with orange.)
    5) Press the Power button. The LED lights in green, and the selected function is performed. (When the operation completes, the printer returns to the menu selection mode automatically.)
    6) Power off then back on and test.

  • Chris feast May 13, 2008

    Further to eagle338's solution the folowing was supplied by me local computer shop and it work by resetting the Canon's digital counter thus removing the 'used ink tank is full' error message.This solution is more refined than eagle338's and is as follows:-

    A. Entering Service Mode

    1. Turn off printer

    2. Hold down resume button then press and hold down the power button

    3. Keep power button down and release resume button

    4. Press resume twice

    6. You should now have a solid green light but if you get 1 green & 8 orange lights alternating press resume again

    7. Release the power button and you should have a solid green light.

    B. Reset Procedure

    8. Now press the resume button 4 times. (the light colour will alternate with each press)

    9. You should now have a solid green again

    10. Press the power button firmly, and release, to register the reset

    11. Press the power button once more to swich the printer off

    12. Press the power button again to turn the printer on and you should find the printer works correctly.

    A bit of perseverance and being firm when ressing buttons should save you the rip ff cost that Cannon want to charge you to fix a small digital problem. In my case they wanted £79 plus carriage both ways!

    Enjoy the saving.


  • Anonymous Jul 31, 2008

    Many Thanks it saved me about € 150,-- here in Holland.


  • Craig Gillette
    Craig Gillette May 11, 2010

    What is the error message?

  • Patrick Michaels
    Patrick Michaels May 11, 2010

    chris..please elaborate..we can't see the prior issue in this posting.

  • Joe Coulson Sep 30, 2013

    unused ink take nearly full



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I have same problem. Have tried both solutions but neither have worked. Anyone have any other ideas?

Posted on Jan 12, 2010


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My Canon i965 is not working but I get a message that says "the used Ink tank is full" and the orange light is flashing all the time -

Canon printers have a waste recepticle bin that catches the overflow ink which is used to lubricate the print heads. The print heads need to be primed to stay wet for the printer to work on command. When the overflow tank is full, you get the warning notice that you mentioned in your question on Fixya. It means the tank needs to be removed & a new empty one should be installed in its place in order for printing to continue.

To solve this issue, you need to contact Canon's customer service department. You can request service on the printer & have them replace the waste recepticle, or you can order the part with replacement instructions and complete the task yourself. Their are disposal instructions that need to be followed for the used ink in the tank and Canon can provide them when you contact them.

Good luck!

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First ensure it is not a cartridge problem, try a replacement.
It does not look like a print head problem, it can be a driver problem or a logic fault in the printer.

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You will have to get it replaced by a Canon agent.
Phone Canon for nearest agent
Just had mine done cost £50.00 +VAT

The codes on line to reset counters will not solve the problem and eventualy ink will leak from the printer.

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Printer message is: used ink tank is full. Q. where is it...and how do I empty it?

The waste ink tank on Canon printers is the ink absorber which holds the ink used during Print Head Cleaning process. When the error message indicates that it is nearly full, Canon indicates that the printer should be taken to the nearest Canon service center to replace the absorber. There is no supported "do it yourself" replacement for this piece of the printer. As per Canon:

This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer. Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible. Press the <OK> button to cancel the error. You will still be able to print for a short period. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.

Canon recommends having the printer serviced before the absorber becomes full. We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk.

If you feel your product might require service, Canon has excellent service options, and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions.

So, to answer your direct question directly, if the message said "nearly full", you can press OK and continue to print for a short time. If it indicated it is full the printer will not function until Canon services the machine and resets the printer.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

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