Question about Canon BubleJet i965 InkJet Printer

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Printer will not print. It shows diagram of printer IN A RED COLOUR and instructs me to CANCEL printing, TURN OFF printer and then RESTART PRINTER. I do this but printer still will not print. I have never had this problem before.

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Remove all the cartridges and check the cartridge parking area, you'll see the ink pads (sponge) soaked with ink on them, clean the pads and reinstall them or you can simply place a cotton ball or a piece of cloth to absorb the ink (if you can remove them, the best thing is to wash them and reinstall them after drying). [leave the printer off and unplug the power cord]

Clean all the contacts on the cartridges and on the printer (the metal contact points on both the printer and on the cartridges). You can use cotton dipped in alcohol/acetone to clean the contacts. Be careful with the print head, avoid direct contact with your hand, you may damage them.

Check for paper jam and clean passage with a blower. Verify that there's nothing obstructing the carriage (the mechanism that carries the cartridges)

After you are done with the cleaning, now power on the printer and keep pressing the cancel button while it boots up, install the cartridges while you keep tapping the cancel button.

This is actually a fatal error which needs service, but sometimes it can be repaired with the simple steps mentioned above.
If all these don't help, you need to call Canon for service (to inspect the machine personally) or better get another machine. Most printer with this error is hard to fix and we spend less than getting it repaired and once a faulty is a faulty, the problem may return. It could be firmware/bios/motherboard problem, but honestly the actual cause, I can't make it sure.

These are the tips and measure I use to take with these kinds of error, give a try and you may be fortunate to fix it by yourself.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

Posted on Sep 02, 2010


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1 Answer

How to cancel the previous print?

I'm glad to provide the instructions to cancel the print.
Double click the printer icon in the system tray (by the clock). That should open a printing status window. Highlight the job you want to cancel and click on cancel. it will show "deleting". Once the job is deleted, the printer may continue to print what is in its internal memory, but once that is gone, the printer will stop and eject the page.

If your computer has sent the file to the printer memory already you have to turn off the printer.
Thanks for understanding. Please let me know if you require any clarifications.

Jun 23, 2011 | HP Computers & Internet

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4100N Extremely long print job was trying to cancel it, nothing was working then I had it turned off and hit the cancel job while turning on the printer, now the long document stopped from automatically...

Hi there !

Just follow this instruction because your printer is confuse.

Here is the guide to reset the spooler setting : Go to START MENU
Choose RUN (For Windows XP) or Choose Commad prompt, right click and run as administrator ( Fow window vista and windows 7)
Type the letter "cmd"
Type the word "net stop spooler"
Go to C drive
Choose to Windows Folder
Click show content
Choose system32 folder
Choose spool folder
Choose printer
And delete all printing jobs pending
Again go back to CMD window and type the word "net start spooler"
Restart your computer also turn off your printer and switch it on.
It will work fine right now

I hope it helps you

Jan 18, 2011 | HP LaserJet 4100n Printer

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Colour cartridge is not working properly. red colour is missing in print All the prints are in green - blue colour. Please suggest

try to reinstall the printer driver then restart the printer and computer. you can download the latest printer driver from your printer manufacturer's web site.

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1 Answer

Trying to print, but Status Paused is showing


Thanks for using FIxYa. Please turn the printer off and then cancel all the print queues pending in the bottom toolbar by double clicking on the printer logo if you want to delete all the pending printing files. Now turn the printer on. If you do not want to cancel all the printing jobs then you can double click on the printer logo showing in the right side of the bottom tool bar and then right click on the printing jobs pending for printings then click on restart printing. Issue will be resolved and it will not show ‘paused status’.

Please do rate the solution and revert for further assistance.


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You have to reset that cart. before you fill it there should be instructions on how to do this on the refill kit you bought, you cannot just fill the cart and put it in the printer you will dmage the print head if you have not already done so. I cannot see what was done so I could not give you a solution but only tell you that the ink needs to be charged before you put it into the printer!!!

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Can't get printer to cancel print

If this is a Windows pc - turn off the printer, right click the printer icon in the lower right taskbar, choose the option to show your printer queue, right click the print job and choose cancel or delete. After the job is removed from the queue you may restart the printer.

Note: you can access the print queue from the printers folder also by simply opening the printer which you wish to control...

Feb 21, 2009 | HP Office Equipment & Supplies

2 Answers

Unable to cancel a job

Sounds like the printer spool is frozen.

Assuming you're using WinXP and logged in as an administrator (or with admin permissions)

Control Panel
Administrative Tools

Locate the "Print Spooler"
Right click on this and choose "restart"

This will restart the print queue and will probably try to print the job again or delete it properly. If it tries to restart, just right click on the printer job and choose cancel again..

You may need to repeat but that should at least get you back up and running with other print jobs again.

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Printer Queue blocked by 'Deleting' problem

THere is an easier solution.
Restart the printer spooler service. THis solves problems very often

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Cancel print button freeze

Try this:
Start > Run > Services.msc
Look for print spooler, right-click on it and select Restart

Start > Control Panel > Printers and Faxes > double-click on your printer > Click on Printer menu and select Cancel all documents. Click on Yes.

Restart both PC and printer

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Photo printing

Try printing a manual self-test page:

1. Press and hold Cancel on the control panel.
2. While holding Cancel, press Start Copy Color.

This report provides useful information about your print cartridges, including status information. If the self-test report shows a problem, clean the print cartridges.

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