Question about HP Photosmart C7280 Printer

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I have an HP C7280 all in one; I can print, but I cannot scan. The scanner does not appear in the compuer and if I scan from the computer I read an error message "no scan options, refer to device documentation" what should I do?

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  • giannisal1 Sep 02, 2010

    The solution the first expert gave is quite nebulous: what does it mean to uninstall all drivers? Are you sure?

    Please, advice a better and simpler way or give clearer nstructions for people like me who are not like you.


  • giannisal1 Sep 02, 2010

    Sorry, I forgot to mention that I have a macbook pro as laptop and it is wi-fi connected to the printer. I tried a the printer from the computer and it prints wirelessly; I went into Finder, I could not find any scanner hardware; when I press the scanning option of the C7280, I have the error message "no scan options, refer to device documents". I checked the C7280 brochure and it does not say anything about scanner and Mac. Sorry again. Thanks for your assistance.

  • giannisal1 Sep 02, 2010

    I hope so; otherwise, I will contact you back. Thanks



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select the operation system that you have in use...and after that select the complete version of the driver and download it ...Uninstall all drivers and the software from the computer .and reinstall them ..cause this may be a malfunction from a software error ..
if it still no not want to work after that ..just install any scanning related fixes from that page ..there are plenty ..and see hwat will bring it to work ..
But I suspect that it was an automatic update that made it behave like this ...and the original driver reinstalled will get it back to function ..

Posted on Sep 02, 2010

  • Catalin Turcu
    Catalin Turcu Sep 02, 2010

    I mean to go to the control panel ..and click on the add remove software ..and remove the software related with the printer ...
    after that download the full version (I think is the largest one on that page ) sure you select the operation system for the correct download or let me know and I will give you a direct download ..
    after the driver downloaded again from the support site it into your computer ..This way you will be sure that you have the latest version ..and the software will be without any faults..
    During the installation the printer have to be connected and powered and on ...
    restart computer after finishing it ..
    You might try to install it over the last one ..but you might experience errors if the computer sees it already installed..or it will try just to repair the old one ..and in this case you might end up with the same faulty settings ..This is the reason I said to uninstall the printer driver and software..
    let me know the exat operation system you have I will select the driver for you ..and you just click it to download..

  • Catalin Turcu
    Catalin Turcu Sep 02, 2010
    here is the complete variant of the driver for mac os it and run it into computer ..but I guess the issue is not on the driver if it will do the same ..but in the wireless connection ..thi smay be available only for the printing mode..and will not detect the scanner on a wireless card you will have to connect it by a cable into the router ..and try again ..anyway it is a good thing to reinstall the driver and give it a try ..



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Can not scan to mac computer from hp c7280. What should I do? I need to know how to scan hp c7280 to my imac computer. I receive the message "refer to device documentation to troubleshoot." ...

There are multiple ways to use the scanner on your Mac. If your Mac recognizes the scanner as a device, then you can use the scan from the Mac using Preview or Image Capture apps (in your Applications folder). You can also use Picasa by going to the import function and finding the scanner and try it from there. If you are having issues getting the HP scanner to recognize the Apple device. Here is the official website for the download from HP. Apple drivers sometimes do the job of getting the scanner to be recognized, but the official drivers might do better.

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You need to start checking the physical connection. Make sure that you can print to make sure that the printer is being recognized by the computer.

Second, try uninstalling and reinstalling the printer/scanner driver using the CD that came with it. Most of the time, it's the driver that causing the problem.

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populate the destination list in the solution centre software and selet the appropriate destination....if it still does not work.
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My C7280 HP photosmart will not scan to my computer.  I get the message "no scan options"

I have had a similar problem that appeared soon after an automatic HP software update over the internet. I solved the problem by uninstalling and reinstalling the HP software that came with the CD. I inserted the CD and ran the de-install for only the program that controlled print and scan and then re-installed the software for print and scan. Straight afterwards, the scanning started to work again

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