Question about Creative Labs Zen Touch MP3 Player

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Same problem but no fix

Hi any other ideas followed the instructions but device still not detected by the firmware update process (device not connected) When it is plugged in it says Zen etc then changes it to MTP device
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Reload usb drivers or go here

Posted on May 28, 2008

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I was listening to music with my mp3 sandisk dansa 3260 (4 GB) and it just stopped playing music and turned of and when i turned it on again the screen kept going black and white black and white ......


HI, When an mp3 player malfunctions,is usually caused by VIRUS that has affected the functions of the mp3 player..To fix the problem,you might to First rest the mp3 player and after resetting the mp3 player and it stills malfunctions, youmight need to update the firmware of the mp3player...


To reset the mp3player :

Instructions

Reset via command

Push the "Power" switch downward into the "Hold" position.
Press and hold the "Menu" and "Record" buttons at the same time until the device resets.
Push the "Power" switch upward all the way to turn it back on.


Reset via switch

Grab a steady hold around the device.
Push the "Power" upward and hold it there until it powers off.
Power the device back on by releasing the power switch and then pushing it upward again.

Force reset via power-cutting
Unscrew the screws on the back of the device (or simply push the lid off if it is a model without screws.)
Take out the batteries from the slot and wait until the screen goes black.
Insert the batteries the same way they were mounted and attached the lid again.
Push the power switch upward to turn on the device.

Tips & Warnings

A good idea to stop Sansa devices from freezing is to always make sure that the player's firmware version is up-to-date. Download the firmware updater software from the Sansa website (see link in Resources).

To update :

Updating the firmware of your Sansa MP3 player is easy, and it will correct problems with the original software, and even add new features. Follow the instructions below to bring your device up to date. If you have any questions about the process, please consult the Sandisk website and support forums for more specific information. Links to these sites are provided at the end of this article.

things you'll need:

* A Sansa MP3 Player
* A Computer with an Internet Connection

instruction:

Automatic

Verify that the player is fully charged.

Verify the the player is unplugged from your computer.

Go to the Sandisk support site, linked below, select your player, and download the Sansa Firmware Updater software. Follow the instructions for installing it on your computer. If you need them, you may also download user manuals for your or watch how-to videos on updating the firmware.


Put the player in MSC mode. Go to the settings menu, select the USB submenu, and then select MSC. Some players with early firmwares do not have the USB options in the menu. If this is the case with your device, then there is another way to force it into MSC mode: Put the device in "hold" mode by sliding the hold switch until orange is visible. Next, press and hold the left (rewind) button until the screen changes. Go to the next step.

Plug your Sansa player into your computer and wait. The Firmware updater should launch automatically. Follow the prompts to update your player. Be certain not to unplug your player until the updater is finished. The software will tell you when it is safe to disconnect.

Tips & Warnings


If the above does not work for any reason, there is another way to update the firmware, by manually installing the necessary files. Consult the official support forum for specific instructions for your device. See the link below.


Be sure not to unplug your device while it is being updated. This could permanently ruin it.

Hope it helped...

May 16, 2011 | SanDisk Sansa e260 MP3 Player

1 Answer

Getting firmware problem and can not use mp3 player how do you reinstall firmware


  • To install this firmware update, do the following:
    1. Download the ZenMicroP4S_PCFW_L16_2_21_02.exe file into your local hard disk.
    2. Connect the player to your computer.
    3. Double-click the firmware upgrade file and follow the instructions on the screen.
  • If a dialog box appears, telling you that an application is interfering with the update process, do the following:
    1. Launch Creative MediaSource Player/Organizer.
    2. Click Tools -> Settings.
    3. Click the Detector tab.
    4. In the Device(s) to Detect window, make sure that the Enable Detector checkbox is not selected.
    5. Restart your computer.
    6. Install the firmware update again.

Apr 06, 2011 | Creative Labs Zen Digital Media Player

1 Answer

My computer will not recognize my sansa e250r anymore. What do I do?


Hi Shooby

When you say the device is not getting detected in the computer. Then i'd say first check for the latest firmware version in the device. I suppose the latest firmware for R devices is 01.02.165.
Also please check for the WMP version, it should be 10.

Please check whether the device is detecting in My Computer and Windows Media Player.
==================================================================
If the device is detecting in My Computer but not in Windows Media Player, then you need to run the HOT FIX which is available from the microsoft website.

Link is : http://support.microsoft.com/kb/939211

If the device is not getting detected in the My Computer, then you need to check for the MTP driver update. If you want to update the MTP drivers, make sure the device should be in PFS (Plays For Sure). In order to check for the settings, Press MENU, go to SETTINGS, go to USB MODE there you will find PFS or RHAPSODY.

After you update the drivers please unplug and restart the computer. Once the computer is restarted connect the device and it will pop up the message and follow the on screen instruction.

Still if you have any issues please revert.

Jan 05, 2011 | SanDisk Sansa e260 MP3 Player

1 Answer

The Philips GoGear SA6045 i have won't start or reset. What should i do?


The problem your are encountering is often caused as a result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

If this isn't the case then there is an error preventing the player from powering on and this cannot be cleared by resetting

The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.

Aug 30, 2010 | Philips GOGEAR SA6045 MP3 Player

1 Answer

My mp3 won't turn on is it broken?


Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.

PLEASE DON'T FORGET TO RATE !

Apr 18, 2010 | Philips GoGear SA5285/37 Digital Media...

1 Answer

My mp3 is fully charged and wont turn on no more and i cant no more music in it


Hello :

Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.

PLEASE DON'T FORGET TO RATE !

Apr 18, 2010 | Philips GoGear HDD075/17 MP3 Player

2 Answers

My sansa e280 mp3 player stopped working i dnt knw y


Hi,

I'm unable to assume the exact problem with your mp3 player as you've bluntly said that the device is not working. Try the following steps and that should work. If not let me know:

  SOLUTION 1 - Reset the device 
Resetting the Sansa View/Fuze 
Resetting the e200/c200 series
SOLUTION 2
 - Reload and update to the latest firmware
STEP 1 - Enable MSC or Recovery mode 
Enable MSC mode on e200v2 / c200v2 / Fuze 
Force Recovery mode on e200v1 / c200v1 / e200R / View 

STEP 2 - Update to the latest firmware 
You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware 
Sansa Fuze firmware update 
Sansa View firmware update 
Sansa e200 series firmware update 
Sansa c200 series firmware update 

Hi, 
1. Make sure you Windows Media Player 11 (Goto Help --> About WMP --> v??)
 2. If you do not have it, install it from this location: http://www.microsoft.com/mediaplayer   3. Change the Mode on Device: Go into Menu --> Settings --> USB Mode:Auto Detect/MTP/MSC   4. Select MSC and it should work. If it does not try Powercycling your device (turn it off and then turn it on).  5. Try other modes as well. 

Keep the device in AutoDetect Mode and follow the instructions below:

i. Connect your Device
ii. Right click on My Computer and select Manage
iii. Select Device Manager
iv. At the right hand side look out for Portable devices and click on the + symbol to display your device
v. Right Click on the device and select Update Drivers
vi. Select 'No, not at this time' and click Next
vii. Select 'Install from a list or specific location' and then click Next
viii. Select 'Don't search, I'll choose the driver to install' and then click Next
ix. Select 'MTP Device' and then click Next. This should install the device and then should be ready for use

Jan 31, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Scan disk c150 strucked...


Did you follow the instructions for the firmware update? (holding the select button while inserting the USB cable) The firmware s/w SHOULD detect the device by itself, regardless of existing drivers. You may want to use the firmware image linked here

Oct 05, 2008 | SanDisk Sansa c150 MP3 Player

5 Answers

Computer is not detecting my MP3 T Sonic 610


hello sir,
follow this process
right click on computer then
1. click properties
2.hardware
3.device manager
4.universal serial bus controller(open the + sign)
5.click upper one double click
6 go to driver
7.click on the update driver
8. then choose second one (advanced) then next
9.click don't search
10.then next next if it is over
same process with anotherone then restart your computer and enjoy you ipod
and don't forget to give rating


thank you

Jun 16, 2008 | Transcend T.sonic 610 MP3 Player

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