I had paper jammed and i pulled the paper with my hands cause i didnt know how to take the damaged paper off and now its not printing anything, when i do self test report, it prints normaly, what should i do to make it work again?

The message Paper Jam may appear on the display if the Brother machine is not feeding paper correctly, paper scraps have become stuck in the print head path, the paper is not loaded properly in the paper tray, the jam clear cover located in the back of the machine, is not installed properly or the PE Actuator is missing or damaged.
To solve this problem, please follow the steps listed below:

Note : images shown below are from the representative product and may differ from your Brother machine.

1. Disconnect the machine from the power supply.
   
   
2. Turn the unit around and remove the Jam Clear Cover from the back of the machine by grasping it at the Center and pulling it straight away from the rear of the machine.
   
   
   
   
   
   Caution DO NOT place the jam clear cover face down as shown in the illustration. You may damage the cover and cause paper jam.
   
   
   
   
   
   
   
   
3. Look for any paper scraps, jammed paper or foreign objects in the rear of the unit. If anything is found, remove it.
   
   
   
   
   
   Be careful not to touch the feed roller.
   
   
   
   
   
   
4. Remove the Paper Tray from the machine.
   
   
   
   
   
   
   
5. Remove any remaining or jammed paper from the front of the machine.
   
   
   
   
   
6. Look inside the machine, where the paper tray was installed and locate the white PE Actuator.

Caution Do not stand the machine on end. Ink may leak from the machine.

The PE Actuator looks like a 2 prong fork or tuning fork and is located near the rear center of the machine where the paper tray slides in. It is located between the 2 gray rollers.

• If the White PE Actuator is in place, continue to Step 7.
  
  
• If the White PE Actuator is missing, please contact Brother Customer Service from "Contact Us".

Using both hands, use the plastic tabs on both sides of machine to lift the flat-bed scanner until it locks securely into the open position.

• Carefully examine areas 1 and 2 at the left and right hand ends of the platen area for paper scraps.
  
  
• These scraps may have become saturated with ink and be difficult to see.
  
  
• Use a flashlight if necessary to check thoroughly.

I always recommend that paper jams be removed in the direction the paper would normally travel. Forcibly removing jams generally will not damage rollers, as the hardware tend to cause paper to tear before anything breaks. Removing paper jams in the wrong direction however can break one-way "finger" paper path sensors occasionally. If you are not experiencing a jam every single print, you are probably in good shape.

As for cleaning the rollers, if you have taken the rear door off the printer you are halfway there. You should be able to turn the rollers in one direction or the other by hand. There are plenty of products out there to clean rubber rollers (I use Blow-Off Rubber rejuvenator) but rubbing alcohol on a cloth can work as well. Turn the rollers to get at the entirety of them and scrub along the length with an alcohol dampened rag.

Welcome to FixYa!

If the first symbol on the top is constantly blinking as shown in the picture below, It means that a paper or a foreign object has jammed your printer.



Jam can occur in 3 areas. Please refer to the image below.
1. Internal Areas
2. Input Trays
3. The Output Bins


To clear the jam, turn the printer off and disconnect the power cord. Be careful not to tear the paper in case of a paper jam. If a small piece of paper remains in the printer, it could cause additional paper jam.

Let's clear out the Internal Areas first. Push the button to open the print-cartridge door, and then remove the print cartridge. To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. Please refer to the image below.


If jammed paper is visible, grasp it with both hands and slowly pull it out of the printer. Please refer to the image below.

If no paper was jammed inside the print-cartridge door, open the Output Bin or the back door
of the printer. To avoid damaging the printer, do not attempt to clear a jam in the top output bin by pulling the paper straight out.

Again, if jammed paper is visible, grasp it with both hands and slowly pull it out of the printer.
If no paper or foreign object is visible, close the back door of the printer.

Next, let's take a look at the Input Tray. (We have already taken out the print cartridge.)
Lift the Tray 1 roller cover, grasp the jammed paper or foreign object, and slowly pull it out of the printer. Please refer to the image below.

If no jammed paper is or foreign object is visible, open Tray 2 and see if a paper is visible. Again remove it slowly with both hands. Please refer to the image below.

Close Tray 2.
If no jammed paper is visible in the second tray area, pull down the upper media guide (we have already taken out the print cartridge). With both hands, grasp the jammed paper and slowly pull it out of the printer. Please refer to the image below.

Close the upper media guide and return back the print cartridge. Please refer to the image below.


These steps should clear out any jams that you are experiencing.
Connect back the power cord again and turn on your printer. You should be able to print now.

Thanks for using FixYa. Keep me posted.
Jas247

See below. It's the steps after 7 that is most likely part of you issue. Refer to your user guide (or see below for a link to an online version) for illustrations.


1. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
2. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
3. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
4. Close the front cover.
   Note: Do not put the drum unit and toner cartridge assembly back in at this point.
5. Pull the paper tray completely out of the printer.
6. Pull the jammed paper down and out of the printer.
7. Open the back cover (back output tray).
8. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
9. Pull the jammed paper out of the fuser unit.
   HOT SURFACE
   After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
10. Close the back cover (back output tray).
11. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    
    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
13. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
14. Put the paper tray firmly back in the printer.
15. Close the front cover.
16. Make sure that the Error LED is now off.
    

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


Paper is jammed inside the paper tray:

1. Pull the paper tray out of the machine.

1. Pull out the jammed paper to remove it.

1. Reload the paper in the paper tray.
   
   
2. Reinstall the paper tray.
   
   
   

Paper is jammed inside the machine:

1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.

1. Re-insert the jam clear cover.
   
   
2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.
   
   
3. Remove the jammed paper.
   
   
   

   
   
   

4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.
   
   

   
   
   
   

5. Gently move the print head to the center.
   
   
   

   
   
   Note Be careful to not force the print head to move.
   If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".
   
   
   
   

6. Examine under the print head. If anything is found, remove it.
   
   

   
   
   Note Use a flashlight if necessary to check thoroughly.
   
   
   
   
   
   

7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
   
   
   
   
   

   
   
   
   

8. Reconnect the power cord and telephone line.

Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".



Thanks for using fixya......

Hi, Follow these steps:- 1.Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 2.Turn off the printer. 3.Remove any paper trays. Inspect them for wrinkled or damaged paper. 4.Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 5.If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 6.If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly.The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 7.If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. 8.Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 9.If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path. Thanks! mannu_rakesh

Sir,

Try these steps it may be solve your problem...

Step 1. Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.

Step 2. Turn off the printer.

Step 3. Remove any paper trays. Inspect them for wrinkled or damaged paper.

Step 4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

Step 5. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.

Step 6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

Step 7. If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.

Step 8. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

Step 9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

Thanks
Good Luck

still printing but the paper goes no further?. It may be the paper is locked by paper feeder mecahnics, Open case, check it, and may be there is something "material" broke.

try this

1. Turn off the printer.
2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
3. Also open the back cover of the printer if this model has one.
4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
10. see alternative if the problem is still not solved.
    

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Step
2
Turn off the printer. 
Step
3
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Step
4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
Step
5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
Step
6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
Step
7
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Step
8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
Step
9
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.