Question about Epic View 550 Treadmill

2 Answers

Can not get the incline to go down on epic view 550

Posted by on

  • Roger Drown Sep 03, 2010

    The treadmill is stuck in the max incline position, I need the code to do a master reset. When key is inserted, there appears three dashes, with the word incline below, for a few seconds before the main readout comes up. Pushing the incline key pad numbers, I get readout that the numbers are corresponding, but no movement of the machine. Everything else in the machine seems to work fine. The incline motor is new.



2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 2,272 Answers

First check the incline motor is it getting hot after few minutes.Is it making any kind of humming noise when you try to get the incline down. Also check if something jamming the incline motor and not letting it to spin.Also recheck the incline motor and its connections.If any wire loose or got cut in between.First confirm this basic possibility. Also does the motor elevates the incline upwards,directly as the machine is turned ON.If the motor is trying to elevate upwards even when the treadmill is switched on but not being used, then this could indicate that there is an open circuit pushing mains voltage into the upwards motion of the motor whenever you have the treadmill on. But in general there could be two main problems; 1. the incline motor and mechanism is clogged with dust and needs cleaning out, or 2. the incline mechanism is damaged and needs replacing.To clean the incline mechanism you need to unplug the machine from the wall, remove the motor cover, and carefully clean round the inside of the motor bay with a vacuum cleaner. Be very careful not to damage or move any of the components inside as they can be quite fragile.You should see a large motor that runs the main running belt and another smaller motor (sometimes pointing downwards) with a large (1 inch+ in diameter) screw thread coming out of it. That screw thread is the incline mechanism which links to the base of the machine. If it's clogged with dust and carpet fibres it will jam the incline motor - it needs to be kept clean. if all this checked and still the problem is same and if you are confirmed that new incline motor is not faulty ,then try this procedure as follows:-- 1) First take the power cord off from power.
2) Then take a cover off from the bottom of machine, so you can access the motor.
3) Then unscrew the bolt on one of end on the incline motor. At this end, it is usually a big screw like a shaft. 4) Then try to make this screw turn. so the shaft can be turned freely. 5) Then without putting the motor back, connect all power back like normal, then put key into machine and try to go up or down on incline motor. 6) See if the incline is working with motor not fitted just its connection hanged outside.If it works then reconnect every thing. 7) If the motor still jams then repeat above steps with a big screw adjustment (loosing or tighten about 1/2 turn, it depends).
Try this procedure.Thanks. Keep updated for any more query. You can rate this solution and show your appreciation

Posted on Sep 03, 2010

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 503 Answers


Treadmills have a reset procedure for the incline function. With the key inserted in the console, activate the incline; while the incline is changing, remove the key. Wait 30 seconds, then replace the key. The incline should to maximum, then to minimum, resetting its limits.The procedure is in the manual if you have it.

Please post your feedback and Vote if the problem resolved as per your satisfaction.

Posted on Sep 03, 2010

  • Monika Arora
    Monika Arora Sep 05, 2010

    Hello there, The first thing I would try is to calibrate the incline on the unit.
    Do this using the following procedure.
    With the safety key out, press the stop button along with the speed up button while inserting the safety key onto the unit.
    remove your fingers from all buttons, Then press the stop button one time. Now press the incline up button one time.
    The unit should go all the way to the top, then return to the bottom.
    Remove the safety key and reinsert it to continue using the machine

    If this does not work you can manually move the machine to the bottom using this procedure.
    Remove the hood cover b removing 2 screws in the rear of the machine and removing the first 2 screws on the foot rails on each side.
    You can now lift the cover out of the way.
    At this point you will see the incline motor located in the center of the unit pointing in a downward direction.
    On the top of the motor there will be a small fan encased inside of a metal cover. There will be a flat head screw located inside the metal frame where the fan is. Rotate this clockwise to lower the unit. (the motor is geared very high it may not seem as though it is moving but it is) be patient that procedure does take a little while.
    Any questions please feel free to leave another message on this link.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Why doesn't it start?

epic view 550 treadmill video 2 - YouTube

? 2:08
Mar 9, 2010 - Uploaded by Epictreadmillowner
epic view 550 treadmill video 2 ... ICON Canada doesn't really support this and the independant technicians ...Epictreadmillowner 1,181 views.

Epic View 550 Treadmill Review - YouTube

? 3:02
Nov 29, 2012 - Uploaded by Treadmill Review Guru
... .com/epic-treadmill-reviews/epic-view-550-treadmill-reviews-ratings/ ... Nordic track has the track and google maps by i-fit you can download and run anywhere ... The review says it doesn'thave the track/lap but it does.

Epic View 550 Treadmill video 3 - YouTube

? 1:59
Mar 11, 2010 - Uploaded by Epictreadmillowner
Epic View 550 Treadmill video 3. Epictreadmillowner ... I have had 3 different console units, and now the tv doesn't work either!

Epic View 550 Reviews -

Jan 27, 2016 | Epic View 550 Treadmill

1 Answer

Everything works except the Treadmill motor ? Incline works OK, belt doesn't turn at at all. Model EPIC View 550

1) You have problem with LUBE deck belt, this happen because the lack of maintenance, you must lube EVERY week, use 100% silicone lube. Maybe you have WORN deck belt,
2) LUBE the rollers bearing too, use wd-40
3) Test the drive belt motor, see for break, or worn, and replace or tension by 1/4"
4) Test the input voltage motor, if there are the motor need repair. see my personal TIPS for help and troubleshooting.
5) Test the output voltage board, for input voltage motor, if there are NOT the board controllers is faulty. God bless you. see the block diagram attached.


Nov 25, 2012 | Epic View 550 Treadmill

1 Answer

Epic 550 incline sensor

Dear Sir:


I will try to help you, please be patience and carefully, use the basic tools:


See the next videos:


With this tools, you will fix it.


However, if you need further assistance, please reach me.


Sincerely. God bless you.




Oct 23, 2011 | Epic View 550 Treadmill

1 Answer

Incline is stuck, motor still runs?

First try to calibrate the incline as described in your owners manual.
Start the machine. Press the incline up button. While pressing the button, remove the safety key.
Release the inline up button and reinsert the safety key. The machine should run the full cycle, up to maximum elevation, then back down.
If the motor moves and then resets, you may have an incline motor sensor defect. You will need to order a new incline motor. The sensor is not available separately..

Dec 15, 2010 | Epic View 550 Treadmill

1 Answer

I have a new epic 550 and the treadmill will not latch up, in fact I called and got a new latch lock installed it and this one doesn't latch up either. any idea

Did you make sure the incline is completely down? I had a similar problem and then realized the incline was on 2. I recalibrated and then it latched fine.

Dec 13, 2010 | Epic View 550 Treadmill

1 Answer

I put it "up" for storage and now I can't get it down to use... Epic View 550

push it forward before trying to pull knob and make sure the incline is at the lowest level.

Aug 10, 2010 | Epic View 550 Treadmill

1 Answer

We are putting the Epic 550 together and got to the part about the storage lock. When we try to lift the treadmill into a verticle position, it won't go up far enough. It only goes up about half way. Why?

check and see if you incline is down to zero if not this problem occurs or the or plug it in and if the incline reset itself then it should be o k if not you may have to do a calibration on it

Mar 01, 2010 | Epic View 550 Treadmill

1 Answer

How do you put the treadmill down? We can't seem to unfold the treadmill. It's an Epic View 550. Thanks!

There is a knob on the support bar behind the treadbelt deck. Give the deck a little push up, then pull the knob out and lower it.

Sep 26, 2009 | Epic View 550 Treadmill

1 Answer

The Incline is stuck at an angle

Check the motor and the gears that run the unit up and down. If is located on the front of the unit under the face plate. make sure everything is power everything. Also check the gears to make sure they did not break and check the tracks to make sure it did not fall off the track causing it to stay up

Feb 21, 2009 | Epic View 550 Treadmill

Not finding what you are looking for?
Epic View 550 Treadmill Logo

191 people viewed this question

Ask a Question

Usually answered in minutes!

Top Epic Exercise & Fitness Experts

Ross Metcalfe
Ross Metcalfe

Level 2 Expert

128 Answers

Matt Olenzek
Matt Olenzek

Level 2 Expert

297 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

Are you an Epic Exercise and Fitnes Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides