Question about Laser 3115cn All-In-One Printer

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Dell 3115cn laser printer It's not the fuser (bought a new one) It's not the toner cartridge (bought a new one) The cyan does not seem to fuse and the copy has a gritty feel to it like it is not fusing. It makes a "zebra" like blue stripe down the left side of the page. Any advice would be greatly appreciated. Thank you in advance.

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Posted on Jan 02, 2017

  • 191 Answers

SOURCE: diagonal lines on print

Follow these steps.

Print Quality Problems on 3010cn.
Reset the NVRAM On the 3010cn

To reset the NVRAM, perform the following steps:

  1. Press the Menu button.

  2. Press the down%20arrow%203100cn.jpg (down arrow) button on the printer until Configure appears, and then press the right%20arrow%203100cn.jpg (right arrow) button on the printer or return%20arrow%203100cn.jpg (Set) button.

  3. Press down%20arrow%203100cn.jpg on the printer until Maintenance appears, and then press right%20arrow%203100cn.jpg on the printer or return%20arrow%203100cn.jpg.

  4. Press the down%20arrow%203100cn.jpg until Init NVRAM appears, and then press right%20arrow%203100cn.jpg or return%20arrow%203100cn.jpg.

  5. Press return%20arrow%203100cn.jpgInitializing and Restart Printer will appear.

  6. Power off the printer and power back on.

To print the Gradation [ESS] test print, perform the following steps:
  1. Power off the printer.

  2. Hold down the up and down arrow buttons on the printer and power the printer on. This will bring up a Customer Mode menu.

  3. Press the down arrow button until Test Print appears and press the return%20arrow%203100cn.jpg button.

  4. Press the down arrow button until Gradation [ESS] appears and press the return%20arrow%203100cn.jpg button.

  5. Press the return%20arrow%203100cn.jpg button. On the LCD, Processing appears and the test page is printed.

  6. Power off the printer and power back on.

To print all four 20% toner test prints, perform the following step:
  1. Power off the printer.

  2. Hold down the up and down arrow buttons on the printer and power the printer on.

  3. Press the down arrow button until Test Print appears and press the return%20arrow%203100cn.jpg button.

  4. Press the down arrow until Cyan20% [ESS] appears and press the return%20arrow%203100cn.jpg button.

  5. Press the return%20arrow%203100cn.jpg button. The test print will print.

  6. Press the Cancel button.

  7. Press the down arrow until Magenta20% [ESS] appears and press the return%20arrow%203100cn.jpg button.

  8. Press the return%20arrow%203100cn.jpg button. The test print will print.

  9. Press the Cancel button.

  10. Press the down arrow until Yellow20% [ESS] appears and press the return%20arrow%203100cn.jpg button.

  11. Press the return%20arrow%203100cn.jpg button. The test print will print.

  12. Press the Cancel button.

  13. Press the down arrow until Black20% [ESS] appears and press the return%20arrow%203100cn.jpg button.

  14. Press the return%20arrow%203100cn.jpg button. The test print will print.

  15. Press the Cancel button.

  16. Power off the printer and power back on.

Reseat the drum cartridge, perform the following steps:
  1. Power off the printer.
  2. Unplug the power cable.
  3. Pull to open the front cover and then lift to open the top cover. (Figure 1)


    Figure 1 - Open Front and Top Covers

  4. Raise the lever on the top right side of the drum cartridge. (Figure 2)


    Figure 2 - Raise Lever to Release Drum Cartridge

  5. Grasp the drum cartridge by the handle and lift up and out. (Figure 3)


    Figure 3 - Remove Drum Cartridge

  6. Insert the drum cartridge.
  7. Close the top and front covers.
  8. Plug in the power cable.
  9. Power on the printer.

Posted on Dec 20, 2007

  • 4338 Answers

SOURCE: Need Zebra Stripe S600 Printer Driver

Find the driver at this site:

copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 15, 2008

  • 526 Answers

SOURCE: Brother Laser HL-5240 has a status light and toner

that error usually indicates that the toner has reached its end of life
or the drum is not properly installed.

i had one person who put the toner in but threw the drum cartridge away.

Posted on Jun 26, 2009

  • 71 Answers

SOURCE: HP 4550 Color Laser jet reports no "errors" yet does not print

HP 4550 Color Laserjet Printer - Blank or white pages :

01. Your software application is sending an extra page-eject command.

02. Check the software’s printing configuration information. There is a problem with the network configuration.

03. Some sharing devices on networks may generate a blank page as a separator.

04. Check with the network administrator.

05. The printer may be feeding two or more pages at once because the paper is difficult to separate.

06. The sealing tape has been left in the toner cartridge.

07. The toner cartridge is empty or defective.

08. The laser scanner door does not open properly.

09. Remove and reseat the toner cartridge.

10. Check the laser scanner shutter door for proper operation.

11. The toner cartridge guide is damaged,
improperly positioned, or missing.

12. There is no transfer roller voltage.

13. Perform the Half Self-Test Functional Check to check all other electrophotographic processes.

14. Replace the transfer roller if necessary.

15. The high-voltage connectors are mounted on the high-voltage power supply (HVPS) PCA and protrude into the toner cartridge cavity.

16. Check the springs for functionality. Clean if dirty; replace if defective or missing.
The HVPS PCA is defective.

17.The DC controller PCA is defecti  There is no drum ground path.

18 Check the drum ground.

19. The laser scanner cable assembly is defective
20 The page length and margins are not set correctly for the paper size. Verify that the ribbon connector at J1307 of the HVPS is
properly seated.

21. If the HVPS has been removed recently, verify that the ribbon connector from the DC controller PCA to the HVPS is properly
seated at both ends..

22. Verify that the photoconductive drum is rotating properly. Perform is the drum diagnostic test to visually observe if the drum is rotating.
23. OR using a felt-tipped marker place an index mark on the edge of the drum outside the image area. Turn on the printer (wait for
drum rotation to occur), and then look to see if the drum has
24. moved. If the drum has not moved, investigate the mechanical
and electrical drum rotation circuitry and movement mechanisms.

25. The imaging drum shutter may not be retracting. Replace the imaging drum.

26. Lst but not the least, please fry to have the Printer int the Setcie

27. Use only HP Authorized Genuine catridges only

Posted on Jul 21, 2009

  • 217 Answers

SOURCE: Dell 3115cn replacement toner


There are good quality remanufactured cartridges for this prnter. I did the development work on these carridges (and the other printer name versions) for one UK remanufacturer, and do the Qualty control on them. Use a brand with a good reputation, and of course there should be a guarrantee.

There are also some poor ones around (as always some remanufacturers take shortcuts and don't do the job properly).

Unfortunately this is not the place to mention specific remanufacuterers that you can buy a good product from, and it does depend on you location.

Posted on Mar 30, 2010

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1 Answer

Error code 093-921

If you are seeing any or all of these error codes on the Dell 3130cn Laser Pinter that there is a Firmware Update to address this issue. However, the firmware cannot be applied when there is an error present, so first try reseating all toners. You may need to repeat this several times before errors are cleared. Once error-free, download the Firmware from the Dell Support website and apply.

Reset the Cyan toner properly.


TapeOn a cart... Cart Error 093-919, 093-920, 093-921, 093-922 on a Dell Color Laser Printer 3110cn 3115cn 3130cn tape POST Laser Printer 3110cn 3115cn 3130cn
  1. Verify all packaging has been removed from the printer cartridge. This includes any tape or red handles. Also verify the toner cartridge is properly installed.
  2. Remove the toner cartridge and clean the toner housing of any excess toner with a clean dry cloth. Reseat the toner cartridge when finished cleaning.
  3. Check that all toners are Dell branded and not refills. Take note of all PPIDs (Serial Numbers). Check that all toners are for the correct model
    • If any toners are non Dell, swap with another toner
  4. Run diagnostics on the toner cartridge sensor.
    1. Power off the printer.
    2. Hold down the and buttons on the printer and power the printer on.
    3. Release your fingers from the keys when the message Diagnosing... appears.
      Customer Mode and ESS Diag display.
    4. Press the button until IOT Diag appears and press the button.
      On the LCD, Digital Input appears.
    5. Press the button until Digital Input appears and press the button.
    6. Press the or button until DI-8 for (yellow) DI-9 for (Magenta) DI-b for (Cyan) and DI-a for (Black) appears and press the button twice. It is only necessary to run the diagnostic on the toner cartridge to which the error applies
    7. Open the front cover. (Figure 1)

      Figure 1 - Open the Front Cover
    8. Remove and replace the toner cartridge. Every time the toner cartridge is reseated, the counter on the Operator Panel will increase by 1.
      • If the diagnostic does not increase by 1 then replace the toner cartridge.
      • If the diagnostic does increase by 1 and the error persists, Please contact Dell Technical Support for further advice.

Knowledge Base

Mar 02, 2016 | Dell 3130cn Color Laser Printer

1 Answer

Dell 3115 scan without cartrige

Get a stand-alone scanner or the ink and fuser. The multi-function printer will report a fault to protect itself until the ink system is set up to be able to print.

Since this is a Laser printer, if you do spend the money on the toner cartridges and fuser, it will be a one-time purchase if you do not use it for printing.

I wish that I had better news for you.

Cindy Wells

Apr 30, 2012 | Laser 3115cn All-In-One Printer

1 Answer

"009-362 Printer, Restart Printer, Reseat c cart., contact support"

The Cyan Toner Cartridge is either not seated correctly or the cartridge is bad. Open the front of the printer, pull out the Cyan Toner Cartridge, reseat making sure it fits all the way to the back.

If the problem is not resolved replace the Cyan Toner Cartridge.

Oct 21, 2010 | Dell Printers:Dell MFP Color Laser 3115cn

1 Answer

Have Dell 3115cn printer, installed an Innovera cyan cartridge, and the dell keeps saying restart, will not read the cartridge

Probably a chip problem.

Its worth taking the cartridge out (with the printer switched on), close front door, wait for 'Insert C cartridge' message, switch off printer, put new cartridge in, close door, switch on - may clear the problem.

I've seen this before with these cartridges, there was a bad batch of chips around.

If still have your old cartridge, swap the chips over, and try your new toner with the old chip (and for completeess, your old toner with the new chip. If the message changes, the chip that was on the new cartridge is faulty. If it doesn't there's something wrong with the cartridge.

Either way, if there's a cartridge problem, it needs a word with the supplier.

Dec 01, 2009 | Dell 3110cn Laser Printer

1 Answer

Wrong cartridge 093-982 cyan toner unsupported

are you using a dell-branded toner cartridge? if yes, then you should replace the toner cartridge sensor and machine control unit (MCU). if no, you can enable the non-dell toner mode on your printer's operator panel. how? press menu, down until "configure" & press select; down until "maintenance" & press select; down until "non-dell toner" & press select; down until "on" & press select.

Aug 12, 2009 | Dell 3000cn Laser Printer

2 Answers

Prints faint copies

If the print rubs off the page, this means the toner is not being fused to the page. Fused......this is done by the fuser. This would have nothing to do with light print.

The dell (1600n and 1815n /1815dn) printer drivers has a toner saver mode, which can contribute to light print.

To turn Toner Save Mode off, (Windows XP) perform the following steps:
  1. Click the Start button, click Settings, and then click Printer and Faxes.
    The Printers and Faxes window appears.
  2. Right-click Dell Laser MFP 1600n, 1815dn, and left-click Printing Preferences.
    The Dell Laser MFP 1600n, 1815dn Printing Preferences window appears.
  3. Click the Advanced button.
    The Dell Laser MFP 1600n, 1815dn Advanced Options window appears.
  4. Click to highlight Toner Save.
  5. Click the drop-down list and change it to Off and click OK.
  6. Click OK.
One thing that you mentioned in your post "it takes the printer forever to warm up". The fuser does have to reach operational temperature in order for it to fuse the toner to the page. So it is possible that you are having fuser problems, because of the time it is taking for it to warm up. Another thing that can contribute to the warm up time is not plugging the laser printer directly into a wall outlet. This would be true for any laser printer, not just a Dell laser printer. The low voltage power supply is what works the fuser, along with sensors and other motors in the printer.

Replacing the fuser and or the low voltage power supply in this model of printer is not an easy task. If using a Dell branded toner cartridge and checking the toner saver mode does not fix the issue. Then you would be looking at more expense then the machine would possibly be worth.

May 04, 2009 | Dell 1600n All-In-One Laser Printer

1 Answer

Dell 3115cn cyan cartridge still shows as empty after replacing

I'm assuming that the cartridge is a remanufactured item (or a home refilled item.

The chip on the cartridge probably hasn't been changed.

Feb 11, 2009 | Dell 3110cn Laser Printer

1 Answer

Hi I have a dell laser printer 3115cn, I changed the cyan cartridge and now I have small blue dots on one side of my copy. What should I do? Thanks Dora

Its probably a faulty, or badly remanufactured cartridge. If you still have the old cartridge, provided it wasn't fully used (according to the cartridge 'chip'), put it back in and if printing is OK, it IS the 'new' cartridge.

Jan 12, 2009 | Dell 3100cn Laser Printer

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