Question about Saeco VIA Venezia

Open Question

Via Venezia Type SUP 002EV

We lent this machine to a customer. Came back in a grotty state. I've cleaned it up including the grinder.The grinder worked fine before I put the cover back on but now the "No water" and "beans" lights both come on, and nothing else happens except the steam delivery. Any suggestions?

Posted by on


6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 29 Answers

SOURCE: Coffeee beans won't feed into grinder

Push the coffe brew button again. It should take right off and grind again.

Posted on Jul 27, 2007

  • 40 Answers

SOURCE: Via Venezia SUP002EV

Best suggestion at this time is to have an Authorized SAECO Service Center check your machine. Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at :

Posted on Jun 19, 2008

  • 515 Answers

SOURCE: saeco grinder

What kind of Saeco machine do you have, and how old is it?

Posted on Jul 10, 2008

  • 515 Answers

SOURCE: "No water" & "No Beans" lights are on.


What kind of machine do you have, there will be a type number on the machine like SINXXX, SUPXXX

Posted on Jul 13, 2008

  • 515 Answers

SOURCE: Saeco incanto rapid steam Model #SUP 021yr


Try to clean the brewing unit and make sure the filters is clean.

Posted on Aug 22, 2008

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Need to dissassemble Jura Capresso C1500

I just opened up my Jura Capresso C1500 Machine. It's a little tricky, but here is how I did it. I gently pryed the front part of the top off. There is a tab connector in the very front of the oval in front center. Lift (or gently pry with a flat head screwdriver) straight up until it comes free. There are several other tabs that will lift straight up on both sides of the top. However, there are two tabs in the back (one on either side where you see the black pins protruding out the back top of the machine) that are encircled around the pins. The only way I could get those off was by gently prying until the tabs snapped off cleanly. I pryed the one on the right first, and it stayed intact except for breaking off the bottom of the circle; so it will actually still snap into place back over the pin. To free the left tab I simply lifted the lid up and down several times until it snapped off cleanly. There are so many other tabs that fit tightly into rectangle-shaped sockets that breaking the back two did not change my machine's appearance or function. Once the top was off, you can access a lot of its workings including the grinder, top water tube, spout, etc. I use dark beans that are slightly oily so I took off the bean compartment, silicone funnel ring, and attachments and cleaned them thoroughly with hot, soapy water. We found a pebble or two in our beans through the 8 years we have used it and I think they have done some damage on the grinder.


Dec 25, 2012 | Jura Capresso Coffee Makers & Espresso...

1 Answer

Hi, The machine is trying to grind beans then states that there are no beans, yet the bean holder is full. We have dismantled the holder and cleaned out the grinder block, it worked once or twice then...

IT could be that the grind is too fine and the grinder is being clogged with coffee, first try adjusting to a coarser grind at least 2 to 3 numbers, if coffee flows into the brew unit you are good to go if not, then grind chamber needs to be vac out and cleaned then adjust grind and start over.

Apr 13, 2011 | Gaggia Titanium Espresso Machine

1 Answer

Two weeks ago I paid > $100 for a full service (Saeco Magic Deluxe) and now the machine won't grind the coffee beans. Any suggestions so I can be a bit "knowledgable" if I need to take it...

If the grinder is spinning your grind set is too fine. Push the lever below the bean hopper to the back. It can go to a coarser setting anytime but the grinder has to be spinning to make it finer. They may not have set the grinder correctly. Have them walk you through the process. It also takes about 2 to 3 times before the grinder fills to work.

Apr 13, 2011 | Saeco Magic De Luxe Espresso Machine

1 Answer

Am considering buying a Bodum Bistro grinder. Need to know if the burr grinder is conical and whether or not the inside cone can be removed for cleaning

It,s conical. It can be easely remowed for cleaning. Just take it easy so you know how to put the pieces back again. Its a very good priceworthy grinder. I still use mine after 15 years. But as it comes from the factory it will not grind fine enough for espresso. There are various methods and instructions on the internet how to tweak them to grind finer if you want that. Internally the mechanism looks very similar to the Solis and Dualit grinder. Since my grinder i quite old i dont know if my tweaks will work on more modern machines. But the basic construktion i still the same.

Jan 31, 2011 | Bodum Coffee Makers & Espresso Machines

2 Answers

Incanto sirius states grinder blocked. Took apart

I own a Saeco Incanto Deluxe. It employs the ceramic grinder that has worked flawlessly for 3-4 years. One day it stopped and "Grinder Blocked" appeared. I removed the entire grinder unit, cleaned it thoroughly and calibrated the grinder. This did not fix the problem. After many similar attempts, I found the entire grinder assembly (motor, grinder etc.) online for $149.00. Install of the new assembly took me five minutes and it works perfectly. Please note that the ceramic grinding blades (there are two round ones that must be aligned corrrectly) cost $40 a piece (same site where I found the entire assembly for $149). My suggestion--save yourself the agony and replace the assembly if cleaning and calibration fails.

Jan 16, 2010 | Saeco 00034 Incanto Sirius Super Automatic...

1 Answer

Fill beans message keeps coming up on jura capresso impressa s9

You need to open the grinder, it`s probably packed with old fine powdered coffee that blocks the outlet. Clean this out and try again. Since it works normal when you use pre-ground coffee, there shouldn`t be any problems with any other parts.

Let me know if you want a description for have to open and clean the grinder.

Good luck!

Jun 01, 2009 | Jura Capresso Impressa S9 Coffee...

1 Answer

Saeco Vienna Deluxe leaking problem and grinder problem

I would repair it, it sounds like the grinder needs to be adjusted (burrs may be dull), and the leak on the bottom may be coming from the small drain hole on the back of the brew chamber. If you remo;ve the chamber you will see the white water valve that the chamber connect to, if you look below the white valve the small chamber in there will be filled with water, below that there is a small discharge use a stit stick or paper clip to clear hole.

May 07, 2009 | Saeco Vienna De Luxe Espresso Machine

2 Answers

Grinder hard (impossible) to remove

I had the same problem and used a little grease and it worked fine. Take out the bean cup and grease the male and female parts and it should work fine.

Jul 18, 2008 | Cuisinart Thermal DGB-600 Grinder

1 Answer

Saeco De Luxe Coarse Grind

You could have knocked it out of its shaft or worse, Cracked the shaft itself.

Settings could be off too, It fairly common. Recheck the chamber, and make sure the plastic casing isn't cracked and the grinder doesn't wabble at all. It should be fairly firm.

If it isn't firm, bad news, cracked shaft.

May 08, 2008 | Saeco Vienna De Luxe Espresso Machine

1 Answer

Coarse Grind

il y a de l'eau qui passe en dessous du plateau avec du café moulu

May 08, 2008 | Saeco Vienna De Luxe Espresso Machine

Not finding what you are looking for?
Saeco VIA Venezia Logo

Related Topics:

496 people viewed this question

Ask a Question

Usually answered in minutes!

Top Saeco Coffee Makers & Espresso Machines Experts


Level 2 Expert

75 Answers


Level 1 Expert

22 Answers


Level 2 Expert

94 Answers

Are you a Saeco Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides