Question about Brother HL 2700CN Laser Printer

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Brother HL2700CN Noisy fuser

There is a nasty grinding/slipping sound from the drive up to my fuser.
I get the impression that the fuser roller is very stiff and the drive train is struggling and slipping sprockets every so often.
I have tried lubricating what I can see of the fuser roller with little effect.
Is it possible to disassemble the fuser and lubricate it?

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  • Anonymous Aug 05, 2008

    We've used our HL 2700CN for about a year and a half with no problems. This morning it started making a noise when the first page prints. It almost seems like it is pulling or grinding. There are no jams and no error messages. I've opened everywhere that I am able to see if perhaps something fell in there. Any suggestions?

  • koonaghalla Sep 18, 2008

    Same over here. One of the cartridges seems to be a bit leaky, too.

  • oGeekGuyo Nov 13, 2008

    There is a nasty grinding/slipping sound from the drive up to my fuser.
    I get the impression that the fuser roller is very stiff and the drive train is struggling and slipping sprockets every so often.

  • Chris McDevitt Nov 13, 2008

    The grinding sound is very specific to the top right hand corner - where the drive to the fuser is.

    It comes and goes and is very loud when I am doing a big print run.  Now I am using it less often the noise is less of a problem.  One thing is clear over 18 months it has not stopped the machine from doing a good job

    Leaking cartridges appear to be due to the feed roller seals only being good for one refill. Also the rollers do not seem to hold a charge for more than two loads of toner.  I now buy new cartridges every other time and then refill them myself.  I suspect that the fact that Brother/Talley/Lexmark/Konica seem so laid back about refilling is that they are aware that the cartridges are good for only a single refill!


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Shortly after I poseted the problem. I went back and "tricked" the top cover switch into thinking the top cover was closed by pressing the cover sensor with a pen and then tried printing a page. I noticed that the grinding was happening as the printer was spinning the black toner cartridge. By replacing the cartridge this stopped the noise. It could very well have been any of the cartridges, so you may need to do some trial and error.

Posted on Nov 13, 2008

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As of August 9, 2011 this service advisory has been extended beyond the expiry date listed below so you are still able to obtain a repair if your fuser is noisy.

If you have an HP M3027 printer that is very noisy either with a growling sound or grinding sound coming from the back, you might qualify for a free repair on this product. HP has had problems with the fusers on this product failing prematurely and as such offer a replacement fuser to clients who own this product. To qualify your product must meet the following requirements:

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That is it, date of purchase is not a factor to obtain a free repair for your product. Simply call HP at 1-800 HPINVENT and ask them to issue a case number and provide you with a local repair depot contact. Do not delay on this as the current service advisory is scheduled to expire on June 30, 2011.

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Our printer is making a really loud, sort of grinding noise and then it jams. why is it doing this? When we start to use the printer in the morning it also makes the grinding noise when it's warming up.

You need to check a number of areas, but first try to determine where the noise is coming from...

1) First, where is it jamming...If under the cartridge, the cartridge drum may be too tight. If you have another or an old one (even if empty) try switching it out.
2) If the sound is coming from the front, your manual feed rollers (front) or main paper tray pickup rollers or gears (below) may be slipping.
3) If the sound is coming from the rear, check the fuser gears. It will have a main, big gear that meshes with the big drive gear (swing gear) inside the printer. The fuser is the accessed by removing the rear cover. The fuser can be very hot, as its job is to fuse the toner to the paper just before it exits into the bin. Let it cool off, then remove, inspect the gears for wear, re-seat it and test print--listening again to see if the sound is still there or gone.
4) If the sound is coming from the top rollers where the paper exits, check the gears that drive these rollers for wear and/or skipping teeth.

One of these will be the culprit. The hardest part is isolating the source of the sound.

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