Thanks but the thing is it's a WD Passport drive so is self contained with only a usb connection, so I can't follow that procedure. Btw both my home and work pc's are tower pc's not laptops (I don't own a laptop unfortunately).
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The Driver and software are built in, Stored on the WD it's self.. all you need to do is plug it in. It is a plug and play device.
WD Passport is not supported on XP or Vista 64bit Xp and Vista do not put enough power to the usb ports to fire up the drive. there is a cable you can get from WD that plugs into 2 USB ports to solve this issue.
* bad USB port in your computer (try another USB port)
* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
* bad disk-drive inside the enclosure (replace it)
* bad USB-to-disk-drive adapter (buy a new "empty" enclosure)
Check the warranty on it, to see if W.D. will replace it, at minimal cost to you. If the warranty has expired, W.D. has a "Customer Loyalty" program -- buy a new Passport through their web-site, and you qualify for a discount on your purchase.
If the usb hub is not recognizing the external drive it means you may need to install the hub drivers for your pc. Especially if you're running XP since xp finds the drivers own its own. Go to control panel, click on add hardware. Make sure the device is connected to the pc. Go to Device Manager, scroll down till you see yellow symbols or question marks. Highlight the yellow ?'s click next and Voila it will tell you what is missing. Hope this helps.
go to "system" in windows remove anything that pertains to this drive or, "usb" to this drive restart the computer and, the computer should find and, reinstall the software if not WD will have the software on their website
I'm sorry to say if you have already tried to get one off of the manufacturers website then you will not be able to get one that fits into the caddy. It's a propriatary USB-SATA/IDE addapter. Do what I did and take it out of the caddy and install it in the PC.
The solution to this is associated with the power supplied by your laptop to the drive. It seems the passport drive needs about 1000mA of current which will be supplied by two USB ports on a laptop. It should be fine with a desktop USB port though is what I was told.