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Lenses wont open or retract - HP Photosmart 720 Digital Camera

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Hello

The problem is that the lens has become stuck in the barrel after dropping it. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful.

Regards
Andrea

Posted on Sep 02, 2010

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Posted on Jan 02, 2017

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1 Answer

I own a sony cybershot dsc w35 when i switch on the screen displays "turn the power off and on again" help?


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cameras

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Openings the lense is the last thing you want to try. If you dropped your camera, you may have to. If you did not drop your camera, some dirt somhow got on the sides of the lense and they prevent your lense from closing or opening 100%

Try this first
turn it on and the same time pull the lense out. Your lense may not be open all the way out. OR
Clean the side (outside) of the lense. While turning your camera OFF, push on the lense in NOT too hard. Try that a few times, If the lense retracted 100% or near 100%, just push the lense in a little harder untill it is 100% retrected. Turn it on, It may work now.

Good luck!!!!!!!!!!

Good Luck!!!!!!!

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There could be two things causing this problem.

1- some dirt somehow got on the outside of side of the lense. So the lense could not fully retract or open out. As a result you can not take any picture. If the lense comes out even a little bit, try to pull it out NOT too hard a few times. If it does not retract, turn the camera off and push the lense in (up and down) NOT too hard for a few times. If the camera opened up 100% or retracted 100%, your camera should be back to normal. Make sure to clean the outside of the lense when fully open and keep it clean always. If this did not help, read 2.

2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inspect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on the camera and your camera would be back to normal.

Good luck!!!!!!

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When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can...


The problem is
1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal.
2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

Good luck!!!!!!!

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When you turn it off, does the lense go up and down. If yes good news. while turning the camera off press on the lense very softly (up and down motion) until the lense retracts 100% or almost 100%. you may have to try a few times. if almost 100% retracted, push the lense a little harder in, untill it retracts all the way in. Turn it back on, it should work now. If you do not keep your lense clean you get that problem. After you droped it, some mechanical part on the lense may have broken or dislocated. In this case you have to open the lense inspect the parts, clean them and puth them back together.

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There could be two things causing this problem.

1- some dirt somehow got on the outside of side of the lense. So the lense could not fully retract or open out. As a result you can take any picture. If the lense comes out even a little bit, try to pull it out NOT too hard a few times. If it does not retract, turn the camera off and push the lense in (up and down) NOT too hard foe a few times. If the camera opened up 100% or retracted 100%, your camera should be back to normal.

2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inpect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on and your camera would be back to normal.

Good luck!!!!!!

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1 Answer

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The problem is
1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal.
If the lense does not retract, but goes up and down when you turn it on or off, Clean the sides of the lense and while turning the camera off push the lense in NOT too hard for a few times. If it retrected 100% or most of the way inn, push the in a little harder untill it is 100% retracted in. Now your camera should be back to normal. 2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damaged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

Good luck!!!!!!!

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sir,
open your camera,beside the cam part u can see the small gearbox, un screw this part and disconnect it from the base, then slowly turn the lense assy to both side carefully, dont give force. if the lense assy becom loose, fix the gear unit give a 3volt to the motor bring the cam to retracted position,then fix whole unit, it will work properly
thanx,

gulshanclt

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This thread might be relevant to your problem: http://www.fixya.com/problems-solutions/t114846,p220455/Olympus-Digital-Cameras.aspx Comment on what you saw in there when you opened it up, compared to the other user. Good luck

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