Question about Brother Multi-Function Center MFC-3360c All-In-One InkJet Printer

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Sending faxes when i try to send a fax it dials and tries to send, but several seconds later it says 'disconnected' on the screen. i have checked the fax and telephone lines and we are still able to receive faxes

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There line could be disconnected and the machine is telling you did you try a known fax number that is good try a fax there
if that didnt help your fax just needs a little time out unpluged to reset itself

Posted on May 10, 2008

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Posted on Jan 02, 2017

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1 Answer

What does transmission report cdoe NG290000 mean on a Sharp MXM363n MFP When trying to send a fax?


My recommendation would be to hit the speaker button when sending a fax to hear why your fax wont go through.

When you hit speaker you should have a clean dial tone, then when you start dialing and the tone stops make sure you don't have any static or noise on the line.

There are several reasons you might get a NG error. One is the fax line you're trying to send to is busy. Maybe it's a phone line not a fax you're trying to send to. Maybe you need to dial a 1 or 0 for long distance, maybe your fax line has noise on it.

Using the speaker can help troubleshoot what the problem is.

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Might be silly question but is it setup to auto transmit and receive? And have you tried to operate it manually? + take out the inline filter fax machines operate on volume'db' to soft and it can't hear, to loud and it can distort sound.

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have you tried adding * 's they add a pause between numbers. You may have to add several, but that will put a slight delay in the dialing.

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All of sudden the fax component will not send or receive. Checked phone jack with plugging in phone and getting dial tone. Lights up/scans/ tells you to dial number but than nothing


Is this HP Printer ?

Disconnect the power cord from back of printer ( while printer is on )
while holding power button printer - connect the cord.

Under Setup - Advance Fax Settings - Turn off ECM
Under Setup - Fax settings - Reduce the Fax Speed to slow

try to send fax.

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My fax machine is not sending faxes but will recieve faxes it copies the pages to send then dials but once it connects it drops the call and gives a error message on the screen then tries to redial a...


Reset all settings of fax to factory defaults.
For that press menu button of printer and enter in fax settings reset all settings to defaults.
Then restart printer.
Also change phone line cable Then check.
My chat session is disconnected because of power failure .
Let me know if you need further assistance.Thanks.

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I can't send faxes, the screen says telephone. It


You may need to dial a prefix prior to dialing the phone number you're trying to fax. It could be as simple as putting a number "1" prior to dialing the number.

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1 Answer

No answer when sending fax


The receiving fax machine never answered. Maybe their fax machine is set to MANUAL or is disconnected.

It's not your fax machine that's the problem.

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1 Answer

Sending fax


If you sending the fax over the memory, fax can scann doc. while dialing, or in the same time, but if you sending directly (on-hook dial) fax is sending the document while beeing reeded.

You may try to check the phone lines, browse the documents before sending,clean the original document feed rollers,...
if fax sudenly stops and wrinkle the orig. documents there is problem in scanner area

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5610 issue


dial 9 then pu in 4 to 6 ",,,,,," then the number.
old fashion fax method, don't knock it, it works

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2 Answers

Fax machine stoped receiveing fax


First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem. 
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)

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