Question about Alessi Al384730-640 Cordless Electric Kettle

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My daughter bought me an Alessi cordless kettle for Christmas 2008. After 9 months it simply stopped heating water! The red light was lit on the base, so we knew the fuse hadn't gone, but it was completely 'dead'. We contacted Alessi and were instructed to return it to a shop called 'Atomic' in Nottingham. It took over ten weeks for a replacement kettle to arrive. Now exactly the same thing has happened to the replacement...when I switched it on it last night it 'tripped' my electricity supply. I tried it again today and...nothing. The light is on, but it isn't heating up. Is this a known problem with this kettle? I feel that, at over £100 it is the biggest white elephant I've ever owned. I presume I have no redress under the terms of the original guarantee, since the first product was purchased in December 2008. Is it destined for the recycling centre at just over one year old?

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Have you tried using it on a different socket outlet ? Possibly there is a problem with the wiring at this socket.
If the electricity supply "trips" at the consumer unit it is either the RCD which trips due to e.g. the base of the kettle becoming wet or alternatively the MCB tripping due to an overload which shouldn't happen unless there is a fault in the kettle.
When you got a replacement kettle presumably they replaced the base also?

Posted on Sep 04, 2010

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Posted on Jan 02, 2017

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