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Unfortunately, even if you perform master reset on Garmin GPS unit, it does not reset Garmin Lock security feature, which password-protect most Garmin electronic devices to deter theft. If you forget the PIN or password unlock code to unlock the Garmin unit, the best solution is to bring it to Garmin to get unlocked. “Secure Location” does not unlock a locked Garmin unit either as it’s only a temporary fix as when it’s turn on outside the security location, the device is locked again."
So unfortunately, there is only one option: You have to send your nüvi into the Garmin, who can unlock it. Remember original receipt.
Not sure about the bars, but you can go to the settings in the main menue and try to go to roam only. It could be that you r carrier is having a problem with their tower. Your phone, normally, will try to stay on your carriers towers. If you force it to a roaming status, you might get a better signal, but on a roaming network.
Call your carrier for assistance. usually it is the last 4 digits of your phone number. However, if somebody has set a code on it... you might be able to go online to retrieve the info. I would FIRST call your carrier they may have a simple fix.