I tried your solution because there were music files I just couldn't get rid of, so I wanted to format the thing and start it over. but now my computer won't even read the thing, it has a pop-up that says there's no disc, even though the screen on the player says that it's connected. So, now I can't even put music or anything on it. :( Do you have any ideas of what I should do? I already called the tech service and basically they just told me to do the same thing, but after I did the format AGAIN, I'm still getting the "Refresh Database Fail" message. The the tech support guy basically just told me that it was a piece of ****....it's been under 2 yrs too.
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Re: Formatting the sansa e260
If you've already followed the below instructions, restart the computer once and then replug the Sansa player:
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
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or formatting it and starting over, see if that helps
easy way to format
1.Shutdown player 2.Hold Rec button 3.Turn player on 4.Plug your player into the PC 5.Go to My computer 6.Find a Icon named 16Mb Format 7.Open that and make a new text file 8.Name it sansa.fmt 9.unplug player and it will say Formatting..... 10.when its finished it will reset , or shut off, when its done turn it on and see if that helps
help! i have tried to download my copied cds through rhapsody & windows media player. nothing happens in rhapsody & windows gives me an error occurred message after each song when i try to copy to e260.
thanks for your input,
Well for starters, clear some memory. It sounds like the player is trying to turn on but failing as there is not enough free flash memory for it to use in a RAM like fashion. If youre using windows enable the view of hidden files folders. [Start> Control Panel> Appearence and Themes>Folder Options then browse through the tabs until you find a list which has the option "show hidden files and folders". Then plug in your e260 and go into the larger removeable drive. Then go into the folder "VIDEO" or "PICTURES" or "MUSIC and delete some files. Then once you have deleted at least 100MB, unplug and restart the player. This should fix your problem if it doesnt. Consider formatting the removeable disc, or updating the firmware. [However take extreme caution with formatting the disk to ensure that it does not contain the program files needed to run the player.
Plug it into the usb port. The Sansa 260 will show up as the next drive letter. Using the right mouse button click on the drive latter and select format. This will will format your Sansa 260. The operating system files will still be there but all of your music, movies, voice recordings, etc... will be deleted.
There are 2 ways to delete songs from your Sansa E260: By browsing the folders containing the songs, or by formatting the player.
To browse the player, it's important to know first that the player has 2 modes: MTP (Media Transfer Protocol) and MSC (Mass Storage Class). Music files saved on one mode would not be seen in the other mode when browsed through Windows Explorer.
You can switch modes by navigating your E260's menu using the following:
Menu >> Settings >> USB Mode
Next, plug your player in your PC and open Windows Explorer. You should first set your Explorer to "Show hidden Files and Folders" by going to the "Tools" menu (located on menu lists on Windows Explorer window), then choosing "Folder Options", then enabling the "Show Hidden Files and Folders" radio button
Deleting Music files under MTP Mode:
1. Your player should appear as a Sansa E260 icon in Explorer as a "Portable Audio Device". Double left-click this icon to browse the player.
2. You'll find a "PPI NAND" sub-folder. Again, double left-click on this sub-folder.
3. You'll find a series of sub-folders, one of which should be titled "Music". Double left-click this to open it.
4. Your music should appear as individual files or folders. Delete this to remove the file(s) from the player
Deleting Music files under MTP Mode:
1. Your player should appear as a Drive letter and entitled either as a "Removable Drive" or as "Sansa E260"
2. Double left-click on this drive letter to browse the player
3. You may find your music files immediately on this folder, or you'll find a series of sub-folders, one of which should be titled "Music". Double left-click this to open it and view your music files.
4. Delete the music files you want, and they should be removed from the player
Deleting files through Format:
1. Formatting the player erases all files in the player, and oftentimes this is the best option to ensure that all files are removed and any corruption eliminated. Also, it is best to format the player when in MSC mode.
2. When the appears as a drive letter (under MSC mode), right-click on that drive letter and select "Format". On the "Format" pop-up window, click "Start" to begin the format process.
3. Follow the on-screen prompts and safely remove the player from your PC when the "Format Complete" display appears.
4. Unplug the player from the PC and when the player is powered up, the message "No Files" should appear on the player's LCD screen
5. Switch the mode back to "MTP", or continue to use "MSC". Note: It is best to use "MTP" when you are transferring subscription music to the player
I hope this helps. :)
I had this problem, too. The folders don't show up ON the mp3 player, right? Just on the computer? And do they have funny letters for the names?
I've been trying to get rid of them for quite a few weeks now, and I've found that the only way to do that is to format. :(