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I purchased a Dell 4500 used with no OS. When I registered it with Dell I asked for and received factory restore discs. The Windows XP installed successfully but I can't get online I keep getting the message no connection is found. I may not be using the application disc properly but when I select number 2 of the 6 choices to diagnose drivers it continually loops back to the six choices screen. Some work was apparently done to this computer because the skot on the back where the VGA connection should be is empty and I am using the digital connector and using my plasma as a monitor. Perhaps if I burned the NIC card driver to cd and downloaded it then I could get online Suggestions please. A little knowledge is dangerous which makes me VERY dangerous!

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  • djm5657 Sep 01, 2010

    Under network adapters it shows 1394 Network adapter which it says is working properly. Is this for LAN internet or dialup (which I don't have).

  • djm5657 Sep 02, 2010

    I downloaded driver for a netgear wn111 I burned to a disk and that immediately connected to the internet so I've been busy updating XP. A workaround to be sure but I am accepting your answer and you can view my questions tomorrow about all the yellow alerts I saw when I clicked on network connections. Thanks for your help:-D

  • djm5657 Sep 02, 2010

    Very helpful and thorough. Also sent me in a direction I had not previously considered A+.


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First of all you need to make sure that the onboard LAN chip has been recognized and its driver installed. For that right click My Computer, Properties, Hardware, Device Manager and in there click on the plus sign next to Network adapters - your NIC should appear, double click on it to be sure it works. If it does then the problem is outside your pc - it's at your ISP : probably it has MAC filtering and your pc isn't recognized. Phone them  and they will guide you on how to register your pc in their network.
If nothing appears in Network adaptors that means that the NIC is dead. Just buy a new $10 PCI LAN card, remove the old one, put the new one in and reboot - it will be automatically detected and in 9 out of 10 cases the correct driver loaded directly by XP.

Posted on Sep 01, 2010

  • Azrael SRL Sep 01, 2010

    Neither - this is the Firewire connector , nothing to do with your network.  I.m assuming that you don't see any yellow marls in Device Manager. This means that  network card is totally dead.
    Just buy and install a new LAN card, you can find it even at WalMart in the IT section.


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To restore the computer you will need to reinstall Windows from scratch with the installation media. The computer may have come with a recovery disc, this can be used to restore the computer to the point at which it was purchased.

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At the moment, the only method of getting Windows XP install media is by purchasing the disc or ordering install media directly from Microsoft. The other way is if you're a MSDN subscriber, you can usually download software images from Microsoft and use your own key.

The other way to do this is by finding a friend who has a Windows XP cd of your version [for example, Windows XP Home OEM, OEM meaning that the disc came with a manufacturer such as Dell or HP, or Windows XP Home Retail, meaning that the disc came in a Windows XP Home box someone purchased]. If you can borrow thier disc, you can use your key off of your COA [Certificate of Authenticity] which is a sticker on your computer showing your 25 digit license key. This will install Windows XP legally on your system again.

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Best of luck!

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