Question about HP Photosmart 2575 All-In-One InkJet Printer

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Scanner troubleshooting when i try to scan from my hp 2575 all in one inkjet printer, it tells me that it can't, and to check documentation? Why can't i scan?

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  • Handyrob May 25, 2008

    When powered-up the printer flash error light with message that reads (Scanner failure unable to scan or copy)

    ????

  • Anonymous May 29, 2008

    same

  • Anonymous Jul 12, 2008

    can't scan..says no scan options, check documentation

  • scatterwood Mar 16, 2009

    HP 2575 - says "Scanner failure" on the first line

    "unable to scan or copy" on the second line.

    This occurs even when not connected to a computer and only used for copying. Also, unit is noisy when scanning. It DOES copy, but - begrudgingly.

  • jwp1 May 11, 2010

    I'm not sure how it could be printer driver problems since they indicate it "copies" even when disconnected from the computer???

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Don't understand how it can be printer driver issues since poster indicates it occurs when disconnected from computer, but will still copy.

Posted on Aug 09, 2009

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Most likely it's the printer drivers.

go here to get fresh ones, but you may wish to remove old version first.

Posted on May 10, 2008

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1 Answer

I have an HP Photosmart 2575 All-In_One Printer, Scanner, Copier, but when I try to scan a document it says No Scan Options and below that refer to device documentation to troubleshoot. I have no...


if it is XP, then click on start , then run , in run type wiaacmgr.exe and hit enter, try to scan.

In vista and windows 7 , replace run with start search box.

Apr 09, 2010 | HP Photosmart 2575 All-In-One Printer,...

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I am trying to scan and I keep getting an error message that says No scan options. refer to device documentation to troubleshoot. I see a lot of other people have had this same problem. I have the HP...


I had this problem also and came to find out that in order to scan, you have to go into your "PAINT" and go to "FILE" and scroll down to "FROM SCANNER OR PRINTER" and then follow the instructions. It works!

Dec 20, 2009 | HP Photosmart 2575 All-In-One InkJet...

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HP Scanner will not scan??


Sounds like a driver problem.

I would uninstall the drivers and reinstall them. Be sure to keep the scanner disconnected from the computer until the software prompts you to plug it in.

Afterwards I would go to the HP site and download the updated drivers.

Sep 26, 2009 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

How do i scan the documents on to my computer


be sure that your scanner is connected to your computer using a usb wire. do not try to scan wireless. Also, put the scanner disk back in and you will be all set. just answer the prompts.

Jul 18, 2009 | HP Officejet 5610 All-In-One InkJet...

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Scanning


My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.

Apr 30, 2008 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

HP Photosmart 2575 scanner / copier


The most common causes of this issue are 1: you do not have the software installed on your computer (or you need an updated version form the HP web-site) and/or 2: you are connecting to the printer over a network and your firewall is stopping the printer from accessing the HP software on your computer. A little more info would be helpful in diagnosing the problem; What Operating System is your computer running? Is your computer connected to the printer via USB or over a network? Do you have the latest HP software installed? Do you have more than one printer, scanner or all in one device connected to your computer? Has the printer always had this problem or has it worked before?

Aug 16, 2007 | HP Photosmart 2575 All-In-One InkJet...

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