Question about Xerox Phaser 8500/DN Printer

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Xerox 8400DP works fine with all the other computers in the office, but with a new Win 7 machine, it insists on printing from Tray 1 (Multipurpose) and printing in Black and White, whether Preferences is set to Automatically Detect or to Tray 2. Driver installed is for Win 7. Thoughts?

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  • ed24420 Sep 01, 2010

    I am working with the driver you link to - that is the one causing the problem. HOW do I change the feature set and color correction settings for the driver?

  • ed24420 Sep 03, 2010

    Thanks - a reinstall of the same driver file seems to have fixed the problem. The original install indicated "Color Support: NO" on the test page printout - second install (same file, same machine) reversed that and things seem fine now. Tx for the suggestions.

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Http://www.support.xerox.com/go/results.asp?Xtype=download&prodID=8500_8550&Xlang=en_US&Xcntry=USA
download and reinstall the driver for it ...but remove all related software first ..go to the program files after removing the driver and the software related..and remove any folders that might have to do with previous installations...
after that reinstall it clean and give it a try ..
It might have something to do with the fact the it is connecting in network ..and may not be compatible ..or ..it might be just a strange settings ..and reinstalling it will default it ..

Posted on Sep 02, 2010

  • Catalin Turcu
    Catalin Turcu Sep 02, 2010

    if you reinstall the driver it will be defaulted to the original settings ..so you do not need to change them ..if it will continue to do the same ..than it is an incompatibility of the windows 7 and there is no fix...try to put it directly to the windows 7 computer ..and see if it works ..if it does..than it is an issue with the network relation ..probably it do not have a common ground to share with the others working on xp ..but only the B/W printing ..
    I would download and try the vista driver and see how it works on 7 ..cause sometimes they are compatible ..and the vista one may be much receptive to the network ..

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The problem is a bad diver configuration do this :
When the driver installed, it selcted "basic printing" as its feature set.
also had to select "none" for color correction.
if dont work download the last PostScript driver from here :
http://www.support.xerox.com/go/results.asp?Xlang=en_US&XCntry=USA&prodID=8400&ripId=&Xtype=download

please rate me :)

Posted on Sep 01, 2010

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