Question about MPC Computers Envision EN 7100s 17 in. Flat Panel LCD Monitor
If you can see a faint outline of things you're still getting a video signal of some sort. Most issues of this nature are related to a loose monitor cable or bent pin. To check this, power your system off, at the back of your computer is a blue connector, check that the textured knobs are tightly screwed into place. Next, lay your flat panel flat onto a piece of cardboard and unplug the power cable. The cables to the back of the panel usually have a removable cover panel that most come away with a firm tug outwards. Under this you'll see the same type of connector that is at the back of the PC. Remove the connector by unscrewing the plug knobs with a screwdriver. Then, look for any pin that may be bent over on itself. If you find one, that's the cause, but by all means do not try to straighten this out yourself (it will most likely break) you'll need a tech with the correct tools to bring the pin back into position. However, if you don't see a bent pin breath more easily now. Without using force push the connector onto the pins until they get a good start and you know the connector is not upside down. Then, tighten it firmly into place using a screwdriver. Plug the power cord back in and set the panel back into place. If all is fine now that was your problem. If you still have a problem see if the device the connector cable attaches to at the back of the PC is loose or firm. If it is loose have someone qualified to open up a PC reset the device itself. If it is firm and you have already pressed the "reset" button on the flat panel to attempt to resolve this, return the monitor to your vendor by first phoning them or emailing them explaining to them what you have done already to resolve this yourself and request an RMA. RMA mean Returned Merchandise Authorization and is accompanied with a number that will be issued to you along with a specific mailing address. It is customary for one party to pay shipping one way and the other party to pay shipping back. Still, some vendors will pay for both ways and ship you a prepaid address label. Sure, you'll be without the monitor for a week or so, but most money back warranties are only 30 days old. And, also, don't be too surprised if you are passed onto someone else or told to call the manufacturer directly, just ask for the direct number if told to do so and don't let anyone put you off or try to sell you a new one. Hope this helps.
Posted on May 10, 2008
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