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I have a PHilips SA2115 and have replaced the battery but it still won't turn on -- I have followed the directions and gone to the device manager and the only screen I get is the update screen - according to instructions it is supposed to talk me through a reset..but it doesn't

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  • Deli00 Jun 17, 2008

    i've already TRIED to follow the instructions on the booklet.. but the Device manager does not work and shows an error message saying



    Buffer overrun detected!

    Program: ...hilips/SA21xx Device Manager/Device Manager.exe



    A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated.





    Any help pleasseee?



  • Anonymous Sep 24, 2008

    My problem is the same, I have the buffer overrun detected error and I can't use my GoGear

  • Anonymous Oct 29, 2008

    SAME PROBLEM

  • Anonymous May 07, 2009

    I have the same problem...

    The MP3 don't start properly, and when I try to fixt it with the device manager I see the same message.

    Is it something with the ROM?


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Followed your instructions in the book and it is ok

Posted on May 10, 2008

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Trying to fix my philips MP3 driver can't download device manager file to fix MP3 Mp3 is just making clicking sounds and won't do anything else how do I download the device manager file I am...


Hi, Did you say 'clicking'. It could be that the battery is the problem not the software. Check the battery and/or replace. After many charges the battery will fail to charge. So replace replace replace. Good luck.

Jul 30, 2011 | Philips Audio Players & Recorders

1 Answer

I ran the battery on my MP3 player completely down and it shut off. I charged it and now all the songs are gone... is there a way to recover the lost songs?


Try this:


1)Perform a system reset, which won't erase your files, to attempt to correct playback. Locate a thin object, such as pen tip or unfolded paper clip and insert it into the small reset hole on the bottom of your GoGear. Hold the thin object in place until you see the unit shut down completely. Your system has been reset. Power the device back on to see if the corrupted files have been corrected. If the reset failed to correct the issue, perform a file recovery on your GoGear.
2)Initiate a file recovery by first connecting your GoGear to your computer. From your computer's "Start" menu, choose "Programs," "Philips Digital Audio Player," "Area Device Manager" and "Philips Device Manager." The Philips Device Manager software will be activated. Inspect your GoGear to confirm that it is turned off. Plug the small end of the supplied USB cord into the bottom of your GoGear while holding down the "Volume Up." Insert the larger end into a free USB port on your computer. Hold the key as the "Philips Device Manager" reads your GoGear and activates recovery mode. Click "Repair" and follow the onscreen prompts as given by the "Philips Device Manager" to complete the process of memory recovery. Disconnect your GoGear from your computer properly after the process is complete and restart your MP3 player.
3)Reload and replace the files onto your GoGear by first connecting your GoGear to your computer. Plug the supplied USB cord's small end into the bottom of your GoGear and the large end into your comptuer's USB port. Initiate Windows Media Player by clicking on its icon if it doesn't start upon connection with your GoGear. In the left pane of the WMP, click "Philips GoGear Aria." Click the arrow on the top left edge of the WMP window, followed by "Music." Highlight all files, and click "Delete." Click the "Sync" tab on WMP, and drag and drop the music files you would like to replace and reload into the "Sync List" panel. Click "Start Sync." The files will be freshly loaded onto your GoGear.
4)Properly disconnect your GoGear from your computer to avoid memory corruption by first closing all applications in use by the GoGear (WMP). Click the USB device icon in your system's tray (located on the bottom right corner of your screen). Follow the prompts in order to safely remove your GoGear from your computer. When your computer tells you it's safe to remove your GoGear, unplug the USB cord from your GoGear.


Hope this helps!

Apr 08, 2011 | Philips GoGear ViBE Digital Media Player

1 Answer

I was charging my media player and now it is stuck in charge mode?


Hi,Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip, if you're device isn't working properly or there's a frozen display. Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off. If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.


Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager." This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button. Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode. Click the "Repair" button when it appears on your computer, then follow the steps to fully recover the GoGear. Properly disconnect your GoGear from your computer and restart the device.


Recharge your device if your GoGear dies suddenly while playing. Connect the GoGear to your computer via the supplied USB cord. Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on. This will begin the charging process of your GoGear. If recharging doesn't work, the battery may need to be replaced. Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.


Good luck.

Mar 11, 2011 | Philips GoGear ViBE Digital Media Player

1 Answer

My gogear freezes every couple of minutes!


Update the firmware first

It could be a hardware issue requiring replacement, but here are the things you can try to narrow it down:
1. Make sure the hold/lock is not engaged
2. Reset the player
3. Run an Updated using the latest version of the Philips Device Manager from Philips website
4. Run a Repair in Philips Device Manager

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor

Mar 11, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

My GoGear 30GB is not charging.


If your GoGear really is an HDD model, then it is incompatible with both Vista and Windows Media Player 11. If you have Vista, forget about this player. If you have XP, roll back your Windows Media Player to version 10 and try running a Repair in Philips Device Manager - the damage might already be done, but it is worth a shot.

If you have an SA model GoGear, get the latest Philips Device Manager from www.usasupport.philips.com. Make sure you enter your correct model # in the website, or you will damage your player. Run an Update in the updated Philips Device Manager to upgrade the firmware to fix the freezing issue. Philips has a weird quirk that if you want to really upgrade the firmware, you have to also update the Philips Device Manager first or the Device Manager from the CD will give you a false positive: "Your device is already up to date."

-Tha Mp3 Doctor

Dec 28, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

NOT'''' RESPONDING


Connect your mp3 player to the computer.
Open the Philips Device Manager
Run the Repair function.
If the Device Manager does not recognize the player, connect the player to the computer (while the player is in the OFF position) while holding in the volume + button. Continue holding the vol + button for 5-15 seconds until a window pops up on the computer screen that says Found New Hardware Wizard. Follow the directions and it will lead you to do a Repair in the Philips Device Manager.

If this strategy doesn't work, your player is screwed. Call Philips and find out how to get an in-warranty replacement (or take it back to the store).

-Tha Mp3 Doctor

Nov 16, 2008 | Philips GoGear SA178 MP3 Player

3 Answers

My Philips SA2628/37 mp3 player will not be recognized by my computer and when I turn it on all it says is PHILIPS. What's wrong?


try this, right from the manual:

How do I reset my player?
To do a reset, extract and reinsert the battery.
If none of the above works, then you may have to use the Device
Manager to recover your player:
1. Launch the Philips Device Manager at Start > Programs > Philips Digital Audio
Player > SA26XX > Philips SA26XX Device Manager on your PC.
2. Press and hold the button while your player is connecting to the PC.
3. Keep holding the key until the Philips Device Manager acknowledges your player and goes
into recovery mode.
4. Click the Repair button and follow the instructions given by the Device Manager.
5. After the player has been repaired, disconnect it from your PC and re-start.

Jun 25, 2008 | Audio Players & Recorders

3 Answers

Philips Device Manager - MP3 - SA1125


I had this problem twice, the player keeps displaying some pixels spreaded randomly on the screen when I press the play/pause button or when its connected to the pc, while Philips Device Manager keeps displaying the error:
"Buffer overrun detected! Program: ...hilips\SA21xx\Device Manage.exe A buffer overrun has been detected wich has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated." (I have an old SA2115/02 device)
When I contacted Philips about this problem, they said to bring the device to them but it was out of service.
So I tried lots of repair/recvery programs and got to a point where I couldn't even format the player cause of the write-protected error. I was about to trash it when I tried this last method :
-I used an USB cable extender so I won't brake my PC's USB port
-I started Philips Device Manager
-I began pluggin/unpluggin the device repeatedly while Philips Device Manager was loading
-after the program loaded and recognized the player without giving me the error above, I left the device plugged
-I used the repair option, took a deep breath and waited until the operation was finished and voila!

Now I don't know if it will also work for you because I tried lots of rude methods wich I don't remember the exact order, like the first time I've repaired it, but it's worth trying.

Good luck!

Mar 17, 2008 | Philips HDD1630 MP3 Player

1 Answer

Lost cd need device manger


Go to www.usasupport.philips.com and enter in SA2115 instead - it is the same Device Manager

-Tha Mp3 Doctor

Feb 09, 2008 | Philips GoGear SA178 MP3 Player

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