Question about Kenneth Cole Watches

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I have a watch from kenneth cole reaction model #kc3652 i took it to have battery changed but it didnt work with that is there service for this type of issue

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    Bought from Kenneth Cole Store
  1. Write your name, address, phone number and a description of the problem on a sheet of paper.
  2. Put the watch and the paper with your information in a padded envelope or box.
  3. Mail your package to:

    Kenneth Cole Productions Inc.
    Attn: Returns Department
    229 Hollie Drive
    Martinsville, VA 24112
  4. Send the package via Certified Mail and insure it.
  5. Wait four to six weeks. If the repair is under warranty, Kenneth Cole Productions will make the repair and mail your watch back to you. If the repair is not under warranty, it will call you to let you know the charges.
  6. Bought from Official Kenneth Cole Retailer
  7. Find the website for the retailer where you bought your watch. Look for warranty information on the website. This location should have the address where you will send your watch for repairs.
  8. Fill out a form with your name, address, phone number and a description of the problem. Some retailers have forms on their website. The form may include the style number, which is found on the case back.
  9. Include $8.50 to cover return postage in a check, money order or credit card information. The type of payment varies from retailer to retailer, but the amount is generally consistent.
  10. Include any extra money needed for repairs if they are not under warranty. This includes repairs such as a battery, case or strap. This also varies from retailer to retailer. Some ask you to include the money ahead of time; others will call after seeing the watch.
  11. Put the watch, any information and money into a padded envelope and send it to the appropriate address. Insure the package.

Posted on Sep 01, 2010

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Posted on Jan 02, 2017

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Sounds like you have been struggling with your watch!

If you go to http://www.genevawatchgroup.com/ and select "customer service" from the menu on the right and scroll doen that page and you will see Kenneth Cole Reaction watch instructions.

I could not find the model number you give, as all their models start with "RK" but there are "reaction" models with large displays included in the list, so you should be able to find the one that matches yours.

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You can get instructions by going to http://www.genevawatchgroup.com/ and clicking on "Customer Service". Scroll down to your watch type and model and click on it to obtain the manual.

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Kenneth cole reaction KC1408 changing battery problem


You have to take the back off. If it has about 6 slots around the back, then it screws off. If it's flat, then you can pry it open. If you pry it open, it,s very difficult to get it back on all the way. You may have to get some tools, or go to a repair shop.

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I have no idea how the things work in India, but any Kenneth Cole dealer shop must be able to sort your problem ( at least it is worldwide experience ). So, visit your nearest Kenneth Cole store and ask for help.
Do not forget to rate, please.

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