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On every print job, there is a paper jam in the trey. it seems that the only problem is that the top sheet of paper is not being picked up by the roller. i use the manual feed trey instead.

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  • Jack Sep 01, 2010

    i should mention that the machine is a Brother MFC 9840 CDW, about 2 yrs old.

  • Jack Sep 01, 2010

    cleaned all the rollers - 1st time did not work, 2nd time appears to have worked,
    Thanks for your help.

  • Jack Sep 01, 2010

    Thank you. the 2nd cleaning worked.

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The top sheet of paper is not being picked up because the paper sensor may not be functional. The stack of paper is supposed to be pushed up and the top page is pulled in by the rollers. Try cleaning the rollers with moist (not wet) soft cloth. These are rubber rollers and can be rolled and cleaned. Do that please. Paper jam is caused by the rollers. Please clean the rollers. All of them, wherever you can reach and see the rollers. Dirty rollers cause jams.

Posted on Sep 01, 2010

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