Question about LG Dare VX9700 Cell Phone

1 Answer

The phone turns on but the screen stays blank

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  • ssica666 Sep 01, 2010

    I had to call the tech support at Asurion and there is no fix for this problem the phone had to be replaced. But i did learn that to reset one of these touch phones all you have to do is take out the batt and press the power button 3 times in a row put the batt back in and turn it on. This is the fix to any freezing you might have. Asurion was very helpful and more than happy to replace the phone with the newist model of the touch screen phones and for no cost. Not even the $50.00 it cost when you make a Ins. claim, they where very good and reasonable to work with. They really care that there customers are happy.

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Hi this is a very common problem with all flip and slide phones.

now the problem is to do with the thin data ribbon that connects the screen to the circuit board in the bottom of the phone.
now this thin ribbon has got several single strand copper wires running through it and over time as you open and close the phone these wires become brittle and break and this is why you are getting the blank screen.

now as this is such a common fault it makes the part cheap to buy and cheap to have fitted, its not something you can do yourself as you need special tools to get the phone apart and also to remove and refit the ribbon.

the cheapest place to have this done is one of those smaller independent phone shop as the bigger ones will have to send it off and you will be charged for this.

if their was anything else wrong with the phone i would say dont get it fixed but if its only got this problem then it would be worth doing unless you want a new phone.

let me know if you need further assistance ok
plz rate this solution as i have a whole page of unrated posts, thanks

Posted on Sep 01, 2010

  • ssica666 Sep 01, 2010

    I had to call the tech support at Asurion and there is no fix for this problem the phone had to be replaced. But i did learn that to reset one of these touch phones all you have to do is take out the batt and press the power button 3 times in a row put the batt back in and turn it on. This is the fix to any freezing you might have. Asurion was very helpful and more than happy to replace the phone with the newist model of the touch screen phones and for no cost. Not even the $50.00 it cost when you make a Ins. claim, they where very good and reasonable to work with. They really care that there customers are happy.

  • paul proctor Sep 01, 2010

    hi, sounds like you got a bargain their they have gone above and beyond to help you, i would send them an email thanking them for their great service, this is unheard of with most companies so well done and thanks for letting me know.

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