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We have a REFLEX Step elliptical glider with variable resistance ( magnetic??). Suddenly the resistance level is stuck on a high level and can't be adjusted. We changed out the batteries to no avail. Help!

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Hi,

I had a similar problem recently with my elliptical - it was permanently stuck in the "hard" position. In my case, it has a wheel that turns when you step, and the tension is adjusted by a pair of magnets inside this wheel assembly. These magnets are positioned near the wheel - closer for more tension or further for less tension.

The console control electronics that send a signal down to this wheel assembly. There is a little motor that pulls on a short cable to position the magnet(s).

The problem was that the cable attached to one of the magnets snapped, leaving that magnet close to the wheel, i.e. high tension. We had to have a technician order and replace the entire wheel assembly as its individual pieces are not made to be serviceable.

It sounds like your case might be similar. Maybe you only have one magnet or two. In any case, I'd look at whether the magnet(s) are moving relative to the wheel when you adjust the tension settings (you should be able to see or hear the magnets move - you might need a buddy to help).

While you may not be able to repair it yourself (you can get yourself pinched badly around these gears and mechanical elements), you will at least know what's going on so you get the right work done if you choose to hire someone.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Sep 01, 2010

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Use your flathead screwdriver to pry off the plate on the left side of the elliptical trainer.
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Loosen the screw in the reed switch using your screwdriver. Move the reed switch by hand until it sits 1/8 inch from the magnet, then re-tighten the screw.
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Inspectthe flywheel as it turns. Locate the magnet installed on the flywheel. Turn theflywheel until the magnet passes in front of the nearby reed switch. Loosen thescrew securing the switch in place. Rotate the switch to reduce the gap betweenit and the magnet. Tighten the screw.4
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