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My cannon pixma mp800 does not recognize the cyan ink cartridge, which is brand new.

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I had same problem with yellow ink cartridge. After going thru other suggestions I found on different forums that didn't work (turning printer off and on, cleaning contacts with alcohol, taking out and putting cartridge back in several times) I finally called Canon as my printer was still under 1yr warranty, and they sent me a brand new cartridge free of charge and it works great now (even though my cartridge that was giving error mssg was almost brand new too). I think they have a lot of lemon cartridges out there.

Posted on May 21, 2008

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