Question about HP LaserJet 9050 Printer

4 Answers

My company is using an HP9050 Laserjet printer to print checks and attachments. Tray 2 is pulling check stock. Tray 3 is pulling seperator sheets. Tray 4 is pulling letter paper. When the printer jams or one of the trays runs out of paper the printer will not restart. For Example, we clear the paper jam close everything up but printer does not restart. We see data light blinking but that's all, nothing prints. If we turn printer off/on the printer restarts but instead of printing from the next page it starts printing from the beginning of the schedule again. We ned this printer to properly restart from the next page. We have tried different print volumes and the same thing happens so we don't think it has anything to do with buffering. Could this be a Print Driver issue? We are using Print Driver HP LaserJet 9050 PCL 5e (61.74.561.43) with Driver File HPC905X5.GPD (dated 3.18.2008) as our print driver.

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  • 8 more comments 
  • walkabout_in Sep 01, 2010

    Forgot to mention we are printing in Duplex mode. Documents pulled from Tray 4 will be printed in Duplex.

  • walkabout_in Sep 01, 2010

    The 9050 is located on a Print server will this make a difference regarding your solution?

    Here're the full details:
    We are currently using PCL 5e (v 61.74.561.43) , file HPC905X5.GPD Date (3.18.2008) under a Microsoft Windows Server 2008 SP2 OS in a virtual server environment.....vmware (64 bit).

  • walkabout_in Sep 01, 2010

    The 9050 is located on a Print server will this make a difference regarding your solution? Here're the full details: We are currently using PCL 5e (v 61.74.561.43) , file HPC905X5.GPD Date (3.18.2008) under a Microsoft Windows Server 2008 SP2 OS in a virtual server environment.....vmware (64 bit).

  • walkabout_in Sep 01, 2010

    The 9050 is located on a Print server. Here're the full details: We are currently using PCL 5e (v 61.74.561.43) , file HPC905X5.GPD Date (3.18.2008) under a Microsoft Windows Server 2008 SP2 OS in a virtual server environment.....vmware (64 bit).

  • walkabout_in Sep 01, 2010

    Ok, the issue is the printer restarting after a jam or out of paper condition. Once the interruption has been resolved the printer should automatically restart from the next page. Our 9050 is not doing this. It just sits there with the data light blinking. The only way we can resolved the issue is if we turn off/on the printer which we don't want to have to do.

    Here's a little more background.

    The printstream files are updated by some custom software that adds a 2D barcode, OMR marks and orders the data into print schedules. From this software the operator can queue the schedules (print stream files) to the HP9050. When using this workflow the printer 'not restarting' issue occurs.

    In contrast, if we print something directly from the Print Server, that is bypassing the custom software, the printer restarts correctly from the next page following the interruption.

    When the printer attempts to restart by finding the next page to print what is it looking for?

    Note we are printing in duplex mode.

  • walkabout_in Sep 02, 2010

    We havn't tried that...are you talking about doing this once the jam is cleared?

  • walkabout_in Sep 02, 2010

    I understand what you are saying but I would rather find a solution to why the printer just sits there once the jam is cleared. It should restart from the next page. Even the HP tech said the same thing. Please read all my comments concerning this issue.

  • walkabout_in Sep 02, 2010

    Please read all comments concerning this issue. We are trying to find out why the printer does not print the next page following a jam. We understand there are ways around this such as cancelling the job and then reprinting from the page the jam ocurred however in our environment this is not a good long-term solution.

  • walkabout_in Sep 02, 2010

    I think you are pretty close to being right. The print driver might be corrupting the memory in the 9050 which is causing the printer to not start up from the next page following a paper jam. Could the corruption be because of how the printstream files are being generated or could it be something to do with printing duplex? Wondering if we should try using the Universal Print Driver.



    You mentioned dumping the memory, can you just expand on that.


  • walkabout_in Sep 02, 2010

    Do you think increasing the memory in the printer would help?

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  • Master
  • 563 Answers

Hello.
This is a common problem that have been facing by Laserjet/multifunction printer that have been in used for more than 3 month. There would be normally a technician to come and checked it every month. It is not a print driver issue but the printer system problem. As it has a lot of functions and paper tray, the printer gets confused as one may say. This problem happens especially when there's a lot of data to be stored and print.
Make sure that you checked the paper tray (make sure there's enough papers) to avoid this problem.

Posted on Sep 02, 2010

  • Naajiyah Auladin
    Naajiyah Auladin Sep 02, 2010

    Then, I would suggest you to re-install the drivers. And restart the unit over.

  • thec0wboy Oct 08, 2010

    walkabout_in, are you still checking this forum?

    I work for a small cheque printing company in Western Canada and we also use the hp 9050. I'd love to ask you a few questions about your setup.

    Let me know if you'd be willing to talk!

    Thanks,

    Ryan

    you can email me at emp.furniture@gmail.com (I'd rather not post my main email account to prevent possible spamming)

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Have you tried opening and closing the toner cartridge door?

Posted on Sep 02, 2010

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I dont think that it is an issue ..the idea is that once restarted the internal temporary memory of the printer is wiped and it just takes the job again from the start ..it is just the way it functions ...if it was stopped from print ..but not restarted it will do it from where it left So in this case..when you restart it ..just restart the job by inserting the commend in the printing wizard to print the interval from the page it is left to the end..or ..if the printing is not stopping ..just see if it can be forced to go on from the computer ..with a resume command or something ..after the error is confirmed..
But the best and easier way is to resume the job ...but in the print preview..select to print from page x to page y ..
for example in this windows printing window...
My company is using an HP9050 Laserjet printer to - 265c089.jpg
so ..the idea is to not use the hp software if it do not has something like that ...when it happens and you need to restart the printer..just cancel the job from the printer folder..and after that open the document ...you was priting ..take a look at what page you remained ..and after that click print from left corner file feature..and this window will pop up ..choose in it not to print al..but like I pointed..pages..and specify from x to y ..and go for it ..it will print the rest without taking from the start ..

Posted on Sep 01, 2010

  • 1 more comment 
  • Catalin Turcu
    Catalin Turcu Sep 02, 2010

    my solution is not depending on ho wthe command will get to the printer or ho the connection is made...this is just a way to avoid the print job being taken from the start and so to avoid any wasting of paper and ink ..and time ..if you continue the print from windows ..like I said it will do the job regardless of how it is connected..
    The thing might work from the hp software too ..but I dont have one on my disposal on the moment to check ..and this is why I have chosen this method..

  • Catalin Turcu
    Catalin Turcu Sep 02, 2010

    Hi again ,
    I gave it a thought and my guess is that the printer has something wrong with the memory ..and this is why it do not remember the settings ..it might be an internal memory battery or something lik ethat ..It is actually like a bios battery in a computer ..it remembers the jobs ..and takes them from where it left ..and if this is empty it just ain't; able to remember anything after restart ..or ..the memory is full and need to be dumped ..take a look and make some maintenance resets into the menu ..start with the memory ..and at the end check the battery (the internal one that serves the memory ...and hold the settings ..

  • Catalin Turcu
    Catalin Turcu Sep 02, 2010

    I meant just resetting it ..the memory should be cleaned from time to time ..but there is the thing that if it was full the error of full memory should pop in ..
    about the universal driver it is worth trying ..it might be something related with this one ..or an up date that occurred from automatic updates..and caused it ..
    anyway ..yo take a look in the menu and reset the memory if there is any feature for it ..(probably in the maintenance mode) ..
    and try the universal driver ...and see what is going on ..

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Firstly, please un and re install the drivers of the device. Follow the link below verbatim. That should solve the problem as it is a problem between the driver and the word processor that it forgets where it left.
http://www.fixya.com/support/r3559995-installing_devices_on_pcs_and_laptops

Posted on Sep 01, 2010

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