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10.00.00 supply memory error Unable to read cartridge data

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  • 152 Answers

Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Posted on Jan 15, 2011

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Posted on Jan 02, 2017

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713printech
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SOURCE: Supply Memory Error

It sounds like you are having two diffrent problems. I don't think they are associated with each other.
First, the memory supply error. The cartridges on this machine have a chip. The chip could very well be faulty causing this supply error message. Change the black cartridge and see if the message clears. if it dosen't then the antena that reads that chip needs to be replaced. I suspect the cartridge is the problem.
Second, the paper jams. This can be caused by a worn p/u roller as you mentioned. Sounds like the jam happens first then the error, based on your description.
The black thing you refer to on the door is called the "transfer belt assembly".

Posted on Nov 19, 2008

  • 138 Answers

SOURCE: Supply Memory - Error on Black

A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).

If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.

To locate the smart chip to see if it has come loose, see the picture below:

e142a72.jpg
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.

bf8f352.jpg
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)

Cheers

Posted on Sep 03, 2008

Suricatta
  • 92 Answers

SOURCE: put new cartridge in and now it won't print

Your new cartridge is invalid. The internal Chip/memory of the cartridge is damadged.

Contact your suppier and ask to change cartridge.

Best Regards

Posted on Jun 24, 2009

  • 118 Answers

SOURCE: 10.10.00 Supply Memory Error

This is a chip error. This happens frequently when using generic brand cartridges & not OEM genuine. You will need to replace the toner cartridge

Posted on Jul 21, 2010

Prefab
  • 152 Answers

SOURCE: 10.1004 SUPPLY MEMORY ERROR ON IMAGING DRUM

Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Posted on Jan 15, 2011

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1 Answer

How do i clean my printer , showing me 10.000 supply memory error?


The Error code 10.*** indicates the following as per HP Error codes manual:

The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
XX Description 00 memory error on the cartridge or 01 memory device not found
10.00.00 Black print cartridge
10.00.01 Cyan print cartridge
10.00.02 Magenta print cartridge
10.00.03 Yellow print cartridge



Recommended actions as per HP Guidelines:


a) Reinstall the print cartridge
b) Turn the product on and then off
c) If the problem is not solved than replace the cartridge.

Oct 24, 2012 | Office Equipment & Supplies

Tip

How to solve 10.00.00 memory supply error


Memory Supply Error 10.00.00

The printer is unable to read or write to the print
cartridge e-label, or the e-label is not on the cartridge.

Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the toner cartridge as it is inserted into the printer. The probes on the E-label reader make electrical contact with the chip, which pass along information to the printer with respect to Toner Life and number of prints made etc... If the printer is unable to read the chip for any reason an error is reported. The error is common to many varieties of HP printers
.
1 - Make sure the toner is firmly seated into the printer.
2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer.
3 - Install another toner cartridge.
4 - Verify that the e-label connector is firmly seated in connector.

10.00.00 Troubles shooting Link GOHERE

Contact a local HP Authorized Service Center for further assistance.

prefab_1.jpg

on Feb 23, 2011 | Office Equipment & Supplies

1 Answer

10.1000 memory error


Thank you for contacting FixYa with your printer inquiry.
This error is normally associated with a supplies error. I have extracted information on this error from the HP 6L manual.

Error Codes
Error 10 - Supplies Memory Error 10.XX.YY Exact format is dependent on printer model
    The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
    XX Description 00 memory error on the cartridge or 01 memory device not found
    10.00.00 Black print cartridge
    10.00.01 Cyan print cartridge
    10.00.02 Magenta print cartridge
    10.00.03 Yellow print cartridge

  1. Supplies used in newer printer models contain a memory chip. The information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.
  2. Replace the memory chip cable/connector or the DC controller.
    How did we do?
Hope this helps helps. Please keep us updated and remember to rate this answer.
TF

Jun 08, 2011 | HP : HP6L Laserjet Printer

1 Answer

10.10.00 SUPPLY MEMORY ERROR after every page prints.


This means that the printer is unable to read or find the toner cartridge memory chip. In some cases turning the printer off, removing the toner cartridge, reinstalling the cartridge and turning the printer back on sometimes correct this issue. But if that does not work, you will have to replace the toner cartridge.

Feb 22, 2011 | HP LaserJet 2420 Printer

1 Answer

10.00.00 supply memory error


Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Oct 14, 2010 | HP LaserJet 5200 Printer

1 Answer

10.10.00 Supply Memory Error?? Unable to read cartridge data. Open and close front door to reestablish the contacts.


This is a chip error. This happens frequently when using generic brand cartridges & not OEM genuine. You will need to replace the toner cartridge

Jul 19, 2010 | HP Color LaserJet 3500 Printer

1 Answer

10.1004 SUPPLY MEMORY ERROR ON IMAGING DRUM Unable to read the supply data. Re-install the supply. If the error reappears, contact support.


Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector


Contact a local HP Authorized Service Center for further assistance.

Jul 03, 2010 | HP LaserJet 2840 All-In-One Printer

1 Answer

Put new cartridge in and now it won't print


Your new cartridge is invalid. The internal Chip/memory of the cartridge is damadged.

Contact your suppier and ask to change cartridge.

Best Regards

Jun 10, 2009 | HP LaserJet 1300 Printer

1 Answer

Supply Memory Error


It sounds like you are having two diffrent problems. I don't think they are associated with each other.
First, the memory supply error. The cartridges on this machine have a chip. The chip could very well be faulty causing this supply error message. Change the black cartridge and see if the message clears. if it dosen't then the antena that reads that chip needs to be replaced. I suspect the cartridge is the problem.
Second, the paper jams. This can be caused by a worn p/u roller as you mentioned. Sounds like the jam happens first then the error, based on your description.
The black thing you refer to on the door is called the "transfer belt assembly".

Aug 21, 2008 | HP Color LaserJet 2600n Printer

1 Answer

Supply Memory - Error on Black


A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).

If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.

To locate the smart chip to see if it has come loose, see the picture below:

e142a72.jpg
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.

bf8f352.jpg
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)

Cheers

Aug 20, 2008 | HP Color LaserJet 2600n Printer

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