Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Yesterday, I removed a large amount of fish line from the head of the vacuum. I removed the line completely, Now I cannot get the vacuum cleaner to stay running. It starts running when I push the on switch, but will not stay running when I let go of the switch. Do the two have anything to do with each other?

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On the dyson the only thing that would normally cause it to stop running is an overheating problem. The fact that you have now removed the line from the vacuum head should have nothing to do with it. It sounds more like the switch contacts are faulty itself. I have found in the past that if you give Dyson a call they are quite willing to fix faults free of charge even if the hoover is out of warranty. Give them a call and see what they say.

Hope this helps and thank you for using FixYa

Posted on Sep 01, 2010

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Posted on Jan 02, 2017

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Hi Tracy, it's Jack at Dyson.

If dust is coming back out of your DC07's cleaner head, this suggests that the machine may have a blockage. It's also worth checking that the internal hose isn't damaged, and removing any threads or hair from around the brush bar.

The easiest way to check for and clear any blockages is to follow the steps shown in our online support guide: http://www.dyson.co.uk/support/dc07/dc07-standard/my-machine-is-not-working/my-machine-is-dropping-debris-from-the-base/loss-of-performance

If you haven't washed both parts of the pre-filter recently, it's also a good idea to do this. In normal use this should be done at least once every 3-6 months using cold water without detergent. Make sure both parts of the filter are completely dry before replacing them - this may take at least 12 hours.

This should resolve things, but if you have any further issues after giving these steps a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so our experts can provide further assistance.

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