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Carrier jam on start makes clunking sounnd and stops

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  • nffc1865 May 11, 2008

    On switching on the printer, in the window it reports "Clear carrier jam, then press tick"

    Any ideas how to fix this please

  • narstar May 18, 2008

    when i turn on my computer th3 ink cartriidg3 makes a cluncking noise th3n it stops but if i press print it does that again but a little piece of transparent paper came out and i would like to know where to put it back in to make that stop

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If your printer is making that clunking noise than stops, it may be that your encoder strip has come off the springs that hold it in place. That's what happened to our printer. Once we put the encoder strip back on the error message went away. If your encoder strip came off, it can be put back on! All you need is a flashlight, alot of patience, and small hands (I couldn't have done it without my wife!) Here's a link that helped us ensure the we put the encoder strip back on correctly : http://dellcustomerservice.com/support/topics/global.aspx/support/dsn/document?c=us&docid=45A49F4D2A17494E8F4B63951C8A1237&l=en&s=gen

Posted on Jun 14, 2008

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Throw the printer from a height on a soft cusion and it worked for me

Posted on Apr 13, 2009

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There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
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Correct position of Encoder strip
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Hope it should fix the issue.

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