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I purchased a Dynex wireless optical mouse, model #DX.PWLMSE, S/N: 10D19A005447 two weeks ago for my daughter at Best Buy in Tyler , TX . After installation and all was well, she threw away the packaging and receipt...Monday night it stopped working. We've changed the batteries, etc.; The on/off switch is on...Can you have someone call/email us to tell us how to get this mouse working again? H E L P !!!!!! Best regards, Eva Townes ejtownes72143@gmail.com 903 566 2696 or 214 364 9633

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Hello,

The problem could be that, you placed something by mistake between the mouse and the transceiver and therefore the connection is getting lost. Or there’s another wireless device in the vicinity (like a cordless phone or any other mouse plug to the system) that’s on the same frequency range and thus interfering with the wireless signals of your mouse.

You can try these simple steps. Step 1: Take the battery out of your mouse, wait for a second and then re-insert the battery.
Step 2: If the cursor is still not moving, type “devmgmt.msc” in the Windows Run box to open the Device manager. Since the mouse is not working, you can press Win+R to access the Run box.
Expand the “Mice and other pointing devices” section, highlight your mouse listing and then select “Uninstall”. Then choose Action –> Scan for Hardware Changes and this should bring your mouse back to life.

Take care.

Posted on Sep 01, 2010

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