Question about HP ProBook 4710s Notebook

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Hi... I have a HP ProBook 4710s and I'm stuck with

Hi... I have a HP ProBook 4710s and I'm stuck with broken BIOS. I'm trying to do what all of you are doing... Downloaded BIOS from HP - I've found BIOS file in ROM.CAB > Rom.bin Than I opened that Rom.bin file with Phoenix SLIC Mod and It showed to me this: "Recovery filenames are: HEWLETT-PACKARD\BIOS\CURRENT\68PZI.BIN HEWLETT-PACKARD\BIOS\CURRENT\68PZI.SUG" I've tried making directories in USB drive and renamed Rom.bin to 68PZI.BIN, but no luck. I don't know to what I need to rename Rom.bin to.... PLEASE HELP... Thank you in advance..

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Posted on Jan 02, 2017

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SOURCE: Hi... I have a HP ProBook


First of all if Dell says to rename the file then do so, if no then don't change the file extension, leave the file intact.

If you are wanting to boot from a USB drive then you have to make the USB drive bootable. There are plenty of websites out there which will show you how to make a USB drive bootable. All you have to do once the drive is bootable is copy the BIOS update the drive, pop it in the USB port and set the computer to boot from the USB drive. It will then load the BIOS update and ask you if you would like to proceed with the update.

If you cannot set the computer to boot from the USB drive then try and clear the CMOS or set the BIOS to default settings, then try again.

If that does not work then you may have to get a floppy drive and use that to update the BIOS.

If you carry on running into problems please post back with as much information as possible so we can try and troubleshoot what is going on as even if you may have bricked the machine there is a good chance you can flash the BIOS to recover it.


Posted on Sep 01, 2010

  • 4737 Answers

SOURCE: Hi... I have a HP ProBook

Could you please let me know what operating system is installed on your system? If I am right, it's not mentioned here. Even if you install/upgrade the bios from cd-rom or usb drive or floppy disk, there are different Update file for different O.S. If you are sure about the Bios update file, then try booting with a CD or using a usb drive.

I too hope that you followed the procedure : download > double-click > make bootable disk > restart > continue with the update and you should not interrupt the process in any way (never should be). But first, before you double-click (make the bootable disk), set the first boot option to floppy disk or cd-rom or usb.

If you can and if you doubt about the bios version compatibility, please send me the link from where you download the Bios Update file. Let me take a look and confirm it to you.

You have to understand that Updating Bios is risky, it's not so simple as most people think and only the instructions (without a tech) is not recommended, no one can guarantee that the bios flashing will be successful and it's vulnerable, sometimes it'll never return once it's flashed improperly or if the process is incomplete. I recommend you to get it done from a HP Center or call a tech to inspect the machine personally and perform the task. I don't mean you are not and you cannot, but if you are sure what exactly you are doing, you'll end up wasting time and money.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

Posted on Sep 01, 2010

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