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Re: Computer Doesn't Recognize my sansa
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor
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Sansa Not Recognized: Try connecting it to another computer the back straight to the motherboard ths should be USB 2.0 and see if it will recognize it as sansa or Drive/removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansas firmware and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier. Make sure USB mode is MSC Recovery Mode may also allow your computer to recognize the sansa lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software when finished disconnect
1. Connect the USB cable to your Sansa MP3 player, then hook the other end to a free USB port on your computer. 2. Give the computer time to recognize the Sansa MP3 player. Once it has, double-click on the MP3 player?s icon to view the music files stored to memory. 3. Scroll through the list of audio files until you find the ones that you wish to delete from the Sansa MP3 player. 4. Click on single items or click and lasso multiple files. 5. Right-click on the highlighted files to pull down an action list and from there select Delete. The computer will ask if you really want to throw the file away. Select OK. 6. Exit from the window, then disconnect the USB cable from the Sansa MP3 player. The player will automatically turn off. The memory will update the first time you turn the player on after deleting songs.
I am running a Sansa and an Ipod simultaneosuly with no conflict, so the problem is definitely with the Sansa.
Try this: disconnect the player from the
computer, turn it off, hold in the volume + button, and reconnect the player to
the computer while holding the volume + button in. Keep holding the volume +
button for an additional 5-50 seconds. Windows should eventually go into
recovery mode and revive the player- it will pop up a window that says Found
New Hardware Wizard.
This is the method that will force Windows to recognize the Sansa:
Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
You need to use the sansa media converter program that came with the sansa on the CD. This is used for photos and for video. The supported files are listed on the screen once you open it.You shouldnt have any problems transferring music to it using that program