Question about HP ProBook 4710s Notebook

5 Answers

Hi... I have a HP ProBook 4710s and I'm stuck with broken BIOS. I'm trying to do what all of you are doing... Downloaded BIOS from HP - LINK. I've found BIOS file in ROM.CAB > Rom.bin Than I opened that Rom.bin file with Phoenix SLIC Mod and It showed to me this: "Recovery filenames are: HEWLETT-PACKARD\BIOS\CURRENT\68PZI.BIN HEWLETT-PACKARD\BIOS\CURRENT\68PZI.SUG" I've tried making directories in USB drive and renamed Rom.bin to 68PZI.BIN, but no luck. I don't know to what I need to rename Rom.bin to.... PLEASE HELP... Thank you in advance..

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  • vstruhar Sep 01, 2010

    For people who understand this stuff here is a link: http://forums.mydigitallife.info/threads...

  • vstruhar Sep 01, 2010

    I can't update or flash bios the normal way, because I get a blank screen and a flashing capslock.

    MORE INFO: Two days ago I updated BIOS from windows to F.17 version, but the problem was that the notebook started to work slower than before. (it wasn't Windows, because I tried to kill all proccesses and most of the services and it didn't help).
    So I've decided to flash BIOS to F.15 version, I've updated BIOS and restarted. Notebook restarted two times with a blank screen, but the second time it stayed blank and Capslock was blinking all the time.
    BIOS update was downloaded from HP and the update didn't show any problems.

    When I insert a USB memory stick and power up the pc I can see that it is accessing the stick on boot, but still blank screen (even with keys pressed Win B).

    Could it be that the name of bios file on stick is wrong?

  • vstruhar Sep 01, 2010

    I have Windows 7 Ultimate 64bit installed.
    I've flashed with this -http://h20000.www2.hp.com/bizsupport/Tec...

  • vstruhar Sep 01, 2010

    I've found out from HP that the blinking CapsLock means BIOS authentication. So it's probably BIOS. Could something like this help?http://forums.mydigitallife.info/threads...

  • vstruhar Sep 02, 2010

    BIOS -http://h20000.www2.hp.com/bizsupport/Tec...

  • vstruhar Sep 02, 2010

    I'm not sure you got the link, BIOS -http://h20000.www2.hp.com/bizsupport/Tec...

  • vstruhar Sep 02, 2010

    I'm pretty sure that the BIOS name should be 68PZI.BIN.
    But it doesn't work.
    How can I find out if holding is really making the notebook to search for BIOS file ???????

  • vstruhar Sep 02, 2010

    In other words I cant find the key combinations to put my notebook into the crisis recovery mode to reflash the bios

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5 Answers

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  • HP Master
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Could you please let me know what operating system is installed on your system? If I am right, it's not mentioned here. Even if you install/upgrade the bios from cd-rom or usb drive or floppy disk, there are different Update file for different O.S. If you are sure about the Bios update file, then try booting with a CD or using a usb drive.

I too hope that you followed the procedure : download > double-click > make bootable disk > restart > continue with the update and you should not interrupt the process in any way (never should be). But first, before you double-click (make the bootable disk), set the first boot option to floppy disk or cd-rom or usb.

If you can and if you doubt about the bios version compatibility, please send me the link from where you download the Bios Update file. Let me take a look and confirm it to you.

You have to understand that Updating Bios is risky, it's not so simple as most people think and only the instructions (without a tech) is not recommended, no one can guarantee that the bios flashing will be successful and it's vulnerable, sometimes it'll never return once it's flashed improperly or if the process is incomplete. I recommend you to get it done from a HP Center or call a tech to inspect the machine personally and perform the task. I don't mean you are not and you cannot, but if you are sure what exactly you are doing, you'll end up wasting time and money.

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

Posted on Sep 01, 2010

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Hello guys i have hp probook 4710s i also got black screen while updating my bios. no funtions works anymore. just a black screen and wireless light on! cd rom or usb are nor read either like i said no function are avaible to work just a black screen!

Posted on Jan 30, 2014

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  • Master
  • 1,456 Answers

Hello there

Consult your motherboard instruction manual to determine whether there is a backup BIOS chip on your motherboard. A number of modern motherboards contain a second BIOS chip that can be used when the initial chip is experiencing errors, preventing an outright computer failure. If your board has such a chip, follow the specific instructions contained in the instruction manual to refresh the broken chip with the good version of the BIOS stored on the backup.

Go online with another computer in the house, and download a copy of the BIOS for your particular motherboard. Be sure you know the make and model of the motherboard correctly, as a BIOS is often individual to a particular motherboard, and you could cause further problems by downloading the wrong one. The motherboard version is often contained in the documentation for the PC, but if all else fails you can call up your manufacturer and ask for your specific model. Once you have the correct copy, save it to a flash drive or floppy disc (3.5") and reinstall it on your broken computer by using the specific BIOS installation instructions contained in your computer's operating manual.

You could also contact the manufacturer of your motherboard or PC about the possibility of ordering a new BIOS chip. Once you have a new BIOS chip, you can physically replace the defective chip, restoring your computer to full working order. Note that a computer hardware repair shop can perform the operation for you if you do not feel comfortable working on the innards of your PC.

Great day

Posted on Sep 02, 2010

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  • Master
  • 4,889 Answers

Can I know from where you have downloaded the BIOS so that I can extract it and have a look?

Sai.

Posted on Sep 02, 2010

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  • HP Master
  • 4,806 Answers

Hi,

First of all if Dell says to rename the file then do so, if no then don't change the file extension, leave the file intact.

If you are wanting to boot from a USB drive then you have to make the USB drive bootable. There are plenty of websites out there which will show you how to make a USB drive bootable. All you have to do once the drive is bootable is copy the BIOS update the drive, pop it in the USB port and set the computer to boot from the USB drive. It will then load the BIOS update and ask you if you would like to proceed with the update.

If you cannot set the computer to boot from the USB drive then try and clear the CMOS or set the BIOS to default settings, then try again.

If that does not work then you may have to get a floppy drive and use that to update the BIOS.

If you carry on running into problems please post back with as much information as possible so we can try and troubleshoot what is going on as even if you may have bricked the machine there is a good chance you can flash the BIOS to recover it.


Regards.

Posted on Sep 01, 2010

  • Lee Hodgson
    Lee Hodgson Sep 01, 2010

    Hi,

    No the file name shouldn't be a problem at all. You say you have a blank screen? can you describe what it looks like as this may not be a problem with the BIOS but rather a problem with the graphics chip instead.

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