Question about Gateway (5500652) (  5500652) DVD Drive

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I have a gateway laptop (NV-53) model and it also play blu ray's. I rarely ever use the cd dvd drive but a week ago I burned a cd and after that it doesn't work anymore. It don't read dvd's or cd's but it says the drive is working fine. When I put a cd in the drive the light does blink like it recognize what's happening but it don't read and I don't hear the motor running like it's trying to read. Please help....

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Dont worry, i worked with Gateway and NV52 is one of the best computers. Just follow the steps and should be careful, because we are editing the registry editor. Follow the steps carefully

  1. Click Start
    Collapse this imageExpand this image I have a gateway laptop - vistastartbutton.jpg, type regedit in the Start Search box, and then click regedit in the Programs list.

    Collapse this imageExpand this image securityshield.jpgIf you are prompted for an administrator password or confirmation, type your password, or click Continue.
  2. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
  3. In the right pane, right-click UpperFilters, and then click Delete.
  4. Click Yes to confirm the removal of the UpperFilters registry entry.
  5. In the right pane, right-click LowerFilters, and then click Delete.
  6. Click Yes to confirm the removal of the LowerFilters registry entry.
  7. Exit Registry Editor, and then restart the computer
hope this will fix the issue

Posted on Sep 01, 2010

  • jeanbo2 Sep 10, 2010

    I have the exact same problem on my NV52. I did what V-Acer said to do but it did not fix the problem. Do I need to reinstall the driver????? If so, how to I find it and which one is it?????
    My laptop is still under warranty. I called Gateway support and they said I would have to back up all my data and reinstall windows. They won't fix it. So much for a warranty. I am not going to try that solution. It's way too involved for me.

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