Question about DISH Network IR Remote Control

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When i change chanel in bed room it change in living room

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Hello there! This is Kimberly Escobar with DISH Network. I'm sorry to hear you are experiencing a technical problem with your system and I will be happy to help you and provide you with information you need to help get this issue resolved. The majority of the time when this problem occurs is because you have a dual tuner receiver at home and it might be that both remote addresses are the same. So if you have a receiver at home that is providing service to two T,Vs in your home we need to verify that the remote addresses are different. You do this by entering the System Info screen at the T.V location number one (were receiver box is) to access the System info screen you can press menu on your remote twice, remove smart card from the inside of the receiver, or press System Info on the front panel of your receiver. The System Info screen will appear toward the bottom you will see something that says remote address number 1 and 2 right next to this there will be a white box, inside this white boxes you will have a number the majority of the time remote address is one and remote address two is two. If both white boxes have the same number it mean both remotes are working off the same address which means it can cause some type of interference with each other. to change the remote address to one of the remotes press and hold the SAT button until all other buttons light up in red, once they light up enter a number between 1-15 (different from the one already inside the white box) then press the pound key (#) and the record button once. The remote address for the remote you performed the procedure with should change if not try the procedure again but this time press record three times. Another thing to check would be the mode on your receiver if there is a light on the front of your receiver that reads Mode make sure is on dual mode that means both T.Vs are independent. I hope this helps you can also find this link very helpful http://www.dishnetwork.com/SupportSection/same-video-2-tvs if you have any questions or need additional help please feel free to contact us directly at 1800-333-DISH thank you.

Posted on Feb 01, 2011

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Shadia_smady,

If the remote in your bedroom is changing your channels in your living room, 2 things could be causing this. The first if you have a dual receiver, the receiver may be in single mode. You should have a green (TV 1), amber (mode), and/or blue light (TV 2). If the blue light does not come on when you press select or Power on the TV 2 remote, you are in single mode. Next to the mode light, there should be a single and dual indication for the mode the receiver is in. If it is in single mode, simply press the mode button to change from single to dual mode.

If the receiver is not a dual receiver, then the remotes are on the same remote address and would need to be changed. I have provided a link with instructions for readdressing the remote to the receiver. This only needs to be done on 1 of the receivers and remotes.

Readdress remote to receiver, step 5:
http://www.dishnetwork.com/SupportSection/remote-setup

Ray Calo
DISH Network

Posted on Feb 01, 2011

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