Question about D-Link AirPlus Xtreme G DI-624 Wireless Router (DI624RE)
I'm sure you have tried most of these steps but I'm going to list them any way so we have a complete picture of the trouble shooting process.
If your only getting local access that indicates that the router is broadcasting the wireless signal but unfortunately there is a connection issue between either the modem and router or the modem and the internet service provider. The first step is to verify that your modem is online with a good connection. If you have a working internet based phone than your in good shape. If not than you will need to research the light patterns of your modem or bypass the router to determine weather or not you have a connection to the ISP. The first step in trouble shooting a connection issue between the modem and router is to disconnect the Ethernet cable from the modem and the router than reconnect it. Make sure that the cable is connected to the correct ports. Next you will want to power cycle the computer, modem, and router. To do this you will need to shout down the computer and disconnect the power cables from both the modem and router. Allow all devices to remain off for 2 minutes. Plug the modem in first. Wait for the modem to establish a connection with the internet service provider(ISP). Depending on the type of modem this can take up to 5 minutes. After a connection to the ISP has been made reconnect the power to the router. Wait about another 2 minutes for the router to establish a connection with the modem then turn on the computers in the home. From this point you will need to retest.
If you still only have local access than there is a good chance there is an issue this either the Ethernet port on the modem or router. To trouble shoot the Ethernet port on the modem you can bypass the router and power cycle the modem and PC again. If the PC has no access wile directly connect to the modem than there is an issue with the modem and will need to be replaced. The good news is that most internet service providers will replace the modem for free. If all the trouble shooting steps above have failed than you will need to contact the router manufacture directly.
I hope that information above has helped is some way.
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Posted on Sep 01, 2010
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Posted on Jan 02, 2017
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